Richemont Boutique Assistant
- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- $23/hour
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jul 8, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Cartier Boutique Assistant in Toronto Yorkdale. Support luxury client experiences in hospitality-focused retail role with medical, dental, and vision benefits.
Role & Responsibilities
- Promote a warm and welcoming boutique environment aligned with Cartier values, enhancing the client journey from arrival to departure
- Assist boutique team with front-of-house and back-of-house activities including appointment preparation, client entertainment, product presentation, sales finalization, gift wrapping, and food and beverage service
- Support sales associates in pre-appointment discovery and appointment setup to maximize client engagement
- Manage boutique traffic flow and administer the appointment booking tool (RDV) and queue as needed
- Maintain visual standards of wrap rooms and Client Services areas, including replenishment and organizational support
- Facilitate client personal services including directions, restaurant reservations, entertainment requests, floral orders, and related materials
- Manage phone duties including call routing, message retrieval, and appointment setting for phone inquiries
- Assist with quick service requests and complimentary personalization services such as strap changes, watch sizing, steam cleaning, engraving, and embossing
- Execute daily boutique opening and closing procedures
- Partner with the Operations Coordinator to manage stock maintenance of non-sellable items
- Remain current on industry news, local and global competition, and community connections
- Uphold Cartier standards through professional appearance, manner, and demeanor
Qualifications
- Previous experience in luxury retail, service, or hospitality industry preferred
- Excellent computer skills and proficiency with technology
- Proficiency in MS Office; SAP knowledge preferred
- Multilingual capabilities a plus
- Physical capability for prolonged standing, walking, frequent bending and kneeling
- Ability to lift and move items up to approximately 45 lbs.
- Comfortable climbing stairs in multi-level locations
- Ability to safely handle and work with glassware during service operations
Skills
Experience
Previous experience in luxury retail, service, or hospitality industry is advantageous. Candidates should demonstrate familiarity with fast-paced, client-focused environments and operational excellence standards.
Education
No specific educational qualification stated; secondary education presumed.
Workplace
The role is situated in Toronto, Ontario, Canada.
Compensation
The base compensation for this position is CAD 23 per hour.
Benefits
Medical, dental, and vision programs; work-life balance initiatives.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Associate», «Hospitality Coordinator», «Boutique Support Associate», «Front-of-House Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.