Richemont Boutique Assistant

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end, ensuring alignment with Cartier values
• Assist the boutique team with front-of-house and back-of-house activities including appointment preparation, client entertainment, product presentation, and sales finalization such as gift wrapping and beverage service
• Support appointment coordination by assisting sales associates with discovery and pre-appointment browsing experiences
• Manage boutique traffic flow and daily administration of the appointment booking system and client queue
• Maintain visual standards of wrap rooms and organize client services areas to create an optimal luxury environment
• Maintain and replenish daily supplies for sales and hospitality areas while supporting inventory management and storage organization
• Provide elevated personal services including restaurant reservations, entertainment coordination, and special client requests
• Handle incoming phone calls, retrieve messages, and schedule appointments for phone inquiries
• Assist clients with personalized services such as strap changes, watch sizing, steam cleaning, cord changes, engraving, and embossing
• Participate in daily opening and closing procedures of the boutique
• Partner with the Operations Coordinator to manage inventory of non-sellable items
• Ensure compliance with security and operational procedures while maintaining current knowledge of industry trends and local competition

Qualifications

• Prior experience in luxury retail, service, or hospitality industry is advantageous
• Proficiency with MS Office applications; SAP knowledge is preferred
• Excellent computer skills and demonstrated ability to use technology effectively
• Availability to work retail hours including weekends
• Willingness to travel for training as required
• Capability to work prolonged periods standing, walking, and frequently bending or kneeling
• Ability to lift and move items up to approximately 45 pounds
• Ability to climb stairs while moving between multi-level areas
• Comfort working in compact back-of-house spaces
• Safe handling and working with glassware during hosting and service operations

Skills

Experience

Previous experience in luxury retail, service, or hospitality industry is preferred. Experience in client-facing roles with strong interpersonal communication and service delivery is advantageous.

Education

High school diploma or equivalent is expected.

Workplace

Compensation

The base compensation for this position ranges from USD 23 to USD 25 per hour.

Benefits

Medical, dental, and vision programs provided. Position includes overtime eligibility.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.