Richemont Boutique Assistant

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Embodies the image and values of Cartier through exemplary grooming and professional conduct
• Welcomes clients with genuine hospitality, identifies their intentions, seats them, and provides beverage and hospitality service
• Organizes supply and daily maintenance of beverage and catering stations throughout the boutique
• Prepares gift wrapping, coordinates certificates of authenticity and GIA documents, and provides packaging support
• Performs quality verification (double-check of serial numbers) before sales associate invoicing
• Executes personalization services including engraving and embossing of leather goods and cases (following dedicated training)
• Performs cleaning and polishing services for jewelry and timepieces
• Conducts watch sizing and bracelet cord replacement (following designated training)
• Maintains cleanliness and organization of sales floor and back-office areas
• Prepares and restocks sales tables with all necessary tools and supplies (ring gauges, pens, notepads, magnifying glasses, sizing tools, calculators, gloves, etc.)
• Identifies and escalates boutique maintenance needs to management
• Coordinates orders for consumables (cases, shopping bags, etc.) and office supplies

Qualifications

• Fluent French and English
• Excellent interpersonal and communication skills
• Strong orientation toward client service and satisfaction
• Demonstrated ability to work effectively within a team environment
• High level of organization and attention to detail
• Knowledge of luxury retail and the watchmaking/jewelry sector
• Professional appearance and presentation
• Active listening and emotional intelligence

Skills

Experience

Previous retail or hospitality experience in a luxury environment is preferred; experience supporting sales operations or managing client-facing activities demonstrates readiness for the role.

Education

Secondary education (baccalauréat or equivalent) required; additional training will be provided for specialized services such as engraving, polishing, and watch adjustments.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.