Richemont Boutique Assistant

About Richemont

Richemont is a Swiss luxury goods group comprising several renowned maisons across watches, jewelry, writing instruments and accessories. As an employer, the group is recognised for its stewardship of artisanal savoir‑faire, portfolio of prestigious heritage brands and international retail footprint, offering employees exposure to high standards of product excellence and client service within a global, multi‑brand network.

Role & Responsibilities

• Deliver high‑touch, personalised service to clients, proactively identifying needs and fostering long‑term relationships.
• Support the full sales cycle: welcome clients, present products with authoritative product knowledge, manage fittings/demonstrations and close transactions at point of sale.
• Maintain impeccable boutique presentation and visual merchandising in line with maison guidelines; ensure displays, lighting and stock presentation reflect brand standards.
• Manage stock movements, receive deliveries, perform stock counts and assist with inventory control and replenishment.
• Process cash and card transactions accurately, handle refunds/exchanges and maintain POS reconciliation procedures.
• Follow up on client requests, manage appointments and coordinate after‑sales activities such as repairs or servicing in collaboration with after‑sales teams.
• Assist with in‑store events, private appointments and local marketing initiatives; act as an ambassador for the maison within the local market.
• Comply with store security, loss‑prevention and corporate operational policies at all times.

Qualifications

• Proven experience in premium or luxury retail (typically 1+ year preferred).
• Strong interpersonal skills with a polished, client‑centric manner and excellent presentation.
• Demonstrable product aptitude for watches, jewellery or luxury accessories, or strong willingness to learn technical product knowledge.
• Ability to manage transactions accurately and maintain confidentiality with high‑value goods.
• Flexibility to work retail hours, including weekends and occasional evenings for events.

Skills

Experience

Minimum of 1 year of experience in luxury or premium retail environments, boutique sales, or client‑facing roles; prior exposure to watches or jewellery retail is an advantage.

Education

Secondary education (high school) or vocational diploma; formal training in retail, sales or a luxury‑related qualification preferred.

Workplace

Culture

Richemont fosters a culture centred on craftsmanship, discretion and excellence, valuing employees who combine commercial rigour with respect for heritage and product knowledge. Teams operate in an international, service‑oriented environment where mentoring and brand‑specific training support professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.