Richemont Boutique Assistant

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Facilitate warm, welcoming boutique environments that align with Cartier values and enhance the complete client journey from arrival to purchase
• Support sales associates with appointment preparation, client entertainment, product presentation, sales finalization, gift wrapping, and food & beverage service
• Manage boutique traffic flow and appointment booking systems (RDV) to ensure organized scheduling and queue management
• Maintain visual standards in wrap rooms and client services areas, including daily restocking and optimal inventory organization
• Coordinate specialized client services including restaurant reservations, entertainment requests, and concierge-level support
• Execute complimentary personalization services such as strap changes, watch sizing, steam cleaning, engraving, and embossing
• Manage phone duties, including incoming call routing, message retrieval, and appointment scheduling
• Participate in opening and closing procedures, daily setup, and special projects as assigned
• Maintain compliance with security and operational procedures while staying current on industry trends and local market competition
• Uphold Cartier standards through professional appearance, demeanor, and collaborative engagement with team members

Qualifications

• Previous experience in luxury retail, service, or hospitality industry (preferred)
• Excellent computer skills and proficiency with MS Office
• SAP knowledge (preferred)
• Strong organizational and interpersonal communication abilities
• Demonstrated attention to detail with capacity for multitasking in fast-paced environments
• Physical capability to stand, walk, bend, and lift up to 45 lbs. regularly
• Ability to climb stairs and work comfortably in compact back-of-house spaces
• Availability to work retail hours including weekends and willingness to travel for training

Skills

Experience

Previous experience in luxury retail, service, or hospitality environments is advantageous, though entry-level candidates with strong service orientation and learning ability may be considered.

Education

High school diploma or equivalent preferred; additional luxury retail or hospitality training is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 23 to USD 25 per hour.

Benefits

Medical, dental, and vision insurance programs; benefits managed through Adecco Staffing partners.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.