Richemont Boutique Assistant

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end, aligned with Cartier values
• Assist boutique team with front-of-house and back-of-house activities to facilitate seamless client experiences, including appointment preparation, product presentation, sales finalization, gift wrapping, and food & beverage service
• Support appointment booking through the RDV system, manage boutique traffic flow, and assist with queue management
• Maintain visual standards of wrap rooms and organization of Client Services areas
• Maintain and replenish daily needs for sales and hospitality areas, support the order process, and ensure optimal storage organization
• Support client services including appointment setting, restaurant reservations, entertainment requests, and creation of supporting materials
• Assist with quick service requests and personalization services such as strap changes, watch sizing, steam cleaning, cord changes, engraving, and embossing
• Participate in daily setup and breakdown of boutique for opening and closing operations
• Partner with Operations Coordinator to manage stock maintenance of non-sellables
• Uphold security and operational procedures while remaining current on industry news and community connections
• Contribute to a positive and productive boutique environment through collaborative teamwork and professional demeanor

Qualifications

• Previous experience in luxury retail, service, or hospitality industry (preferred)
• Excellent computer skills and technology proficiency
• MS Office experience required; SAP knowledge preferred
• Ability to work retail hours including weekends and travel for training as needed
• Excellent organizational and interpersonal communication skills
• Strong attention to detail with ability to handle multiple tasks simultaneously
• Collaborative approach with a 'can do' attitude and willingness to learn

Skills

Experience

Previous experience in luxury retail, service, or hospitality is preferred but not required. Candidates should demonstrate strong interpersonal abilities and a passion for delivering exceptional client experiences in fast-paced environments.

Education

High school diploma or equivalent; further education in hospitality, retail management, or related fields is beneficial but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 23 to USD 25 per hour.

Benefits

Medical, dental, and vision programs.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.