Richemont Boutique Assistant

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end, aligned with Cartier brand values
• Assist boutique team front-of-house and back-of-house with client treatment including appointment preparation, client entertainment, product presentation, and sales finalization activities such as gift wrapping and food and beverage service
• Support appointment workflows by assisting sales associates with discovery and pre-appointment browsing activities
• Manage boutique traffic flow and daily appointment booking tool (RDV) operations as needed
• Maintain visual standards of wrap rooms and Client Services areas to ensure optimal presentation
• Maintain and replenish daily supplies for sales and hospitality areas; support the order process and storage organization
• Facilitate elevated client personal services including restaurant reservations, entertainment requests, and concierge-level support
• Assist with phone duties, including incoming call management, message retrieval, and appointment setting
• Process client requests for complimentary personalization services such as strap changes, watch sizing, steam cleaning, and engraving
• Participate in daily boutique setup and breakdown for opening and closing operations
• Partner with Operations Coordinator to manage inventory maintenance of non-sellable items
• Support special projects and operational excellence initiatives
• Uphold Cartier standards through professional appearance, manner, and demeanor
• Contribute to a positive and collaborative boutique environment while maintaining industry knowledge and awareness of market trends

Qualifications

• Previous experience in luxury retail, service, or hospitality industry is preferred
• Excellent computer skills and proficiency with technology platforms
• Proficiency with Microsoft Office; SAP knowledge is preferred
• Capability to work extended periods standing, walking, and frequent bending or kneeling
• Ability to lift and move items up to approximately 45 pounds regularly
• Availability to work retail hours including weekends and travel for training as needed
• High energy and physical stamina to work in fast-paced environments
• Excellent organizational and interpersonal communication skills
• Strong attention to detail with the ability to handle multiple tasks simultaneously
• Ability to safely handle glassware during hosting and service operations

Skills

Experience

Previous experience in luxury retail, service, or hospitality environments is advantageous, though not strictly required for candidates demonstrating strong client service aptitude and collaborative spirit.

Education

High school diploma or equivalent; formal luxury retail or hospitality training is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 23 to USD 24 per hour.

Benefits

Medical, dental, and vision insurance coverage; comprehensive employee wellbeing program; flexible work-life balance initiatives.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.