Richemont Boutique Assistant

About Richemont

Richemont is a global luxury goods house comprising distinguished maisons across jewellery, watches, writing instruments and accessories. As a steward of heritage craftsmanship and artisanal excellence, Richemont operates a network of boutiques and selective retail channels under multiple prestigious brands, offering employees exposure to high standards of client service, product knowledge and brand stewardship within an international luxury environment.

Role & Responsibilities

• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end, aligned with Cartier values
• Assist boutique teams with front-of-house and back-of-house activities including appointment preparation, client entertainment, product presentation, and sales finalization such as gift wrapping and beverage service
• Support appointment services by facilitating impactful discovery and pre-appointment browsing for clients
• Manage boutique traffic flow and daily appointment booking systems (RDV) and queue management as needed
• Maintain visual standards of wrap rooms and organize Client Services areas
• Maintain and replenish daily supplies for sales and hospitality areas, support ordering processes, and ensure optimal storage organization
• Provide elevated client treatment and personal services including restaurant reservations, entertainment requests, and floral orders
• Assist with phone duties, managing incoming calls, message retrieval, and appointment scheduling for phone inquiries
• Support quick service requests and personalization services including strap changes, watch sizing, steam cleaning, and engraving
• Participate in daily boutique setup and breakdown for opening and closing operations
• Partner with the Operations Coordinator to manage stock maintenance of non-sellable items
• Understand and comply with security and operational procedures
• Remain current on industry news, local and global competition, and community connections
• Uphold Cartier standards with a professional appearance, manner, and demeanor
• Contribute to a positive and productive boutique environment through collaborative teamwork

Qualifications

• Previous experience in luxury retail, service, or hospitality industry preferred
• Excellent computer skills and proficiency with technology
• Proficiency in MS Office; SAP knowledge preferred
• Strong organizational and interpersonal communication skills
• Ability to handle multiple tasks simultaneously with accuracy and precision
• Strong attention to detail
• Physical capability to stand, walk, bend, and kneel for extended periods
• Ability to lift and move items up to approximately 45 lbs
• Comfort with climbing stairs in multi-level locations
• Ability to work safely with glassware during hosting and service operations
• Availability to work retail hours including weekends
• Willingness to travel for training as needed
• Intellectual curiosity and passion for learning

Skills

Experience

Previous experience in luxury retail, service, or hospitality is advantageous, though entry-level candidates with strong service orientation and commitment to excellence may be considered. The ideal candidate demonstrates familiarity with high-end client expectations and a proactive approach to boutique operations.

Education

High school diploma or equivalent required; additional education or certifications in hospitality or retail customer service are preferred but not mandatory.

Workplace

Compensation

The base compensation for this position ranges from USD 23 to USD 25 per hour.

Benefits

Medical, dental, and vision insurance programs available through Adecco Staffing partners

Culture

Boutique teams within Richemont's maisons cultivate a client-focused, detail-oriented work environment where craftsmanship and discretion are prized. Employees benefit from structured brand training, emphasis on product knowledge and opportunities to engage with an international clientele and heritage-driven maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.