Richemont Boutique Assistant

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Greet and welcome guests entering the boutique, ensuring an exceptional client experience and providing beverage service as appropriate
• Assist the sales team by fetching and wrapping products, managing client beverage service, maintaining coat check, and executing administrative tasks such as faxing and copying
• Support the sales team with handling service items and coordinating with the operations team for repairs and maintenance
• Execute comprehensive inventory management including cycle counts, daily reconciliation, quality control, merchandise tagging, and auditing within the Boutique Inventory Tool
• Manage daily replenishment and ordering of operational supplies including shopping bags, catalogues, pouches, stationery, wrapping paper, and client beverages
• Participate in opening and closing procedures, store set-up and breakdown, and merchandise shipment preparation and packaging
• Ensure compliance with Chloe security and operational procedures, audit requirements, and regulatory protocols such as tax exemption forms and external transaction documentation
• Maintain adherence to visual merchandising guidelines, actively participate in daily showcase setup, and ensure proper stock replenishment throughout the boutique
• Develop and demonstrate comprehensive knowledge of the Chloe brand, products, and heritage to communicate brand purpose and core values effectively

Qualifications

• College degree preferred
• Previous experience in luxury retail or hospitality
• Ability to work retail hours including weekends and flexibility in scheduling
• Basic computer skills including tablet and PC proficiency
• Physical ability to stand on feet for extended periods throughout the workday
• Passion for the Chloe brand and luxury fashion
• Excellent interpersonal and communication skills
• Strong understanding of customer service priorities and needs
• Strong attention to detail with ability to multitask with precision
• Professional personal appearance, manner, and demeanor
• Self-starter with collaborative team-player approach
• Additional language skills are advantageous

Skills

Experience

Retail or hospitality experience is preferred, though candidates demonstrating strong customer service orientation, attention to detail, and ability to work effectively in a fast-paced luxury retail environment will be considered. Familiarity with luxury goods, brand values, and high-touch customer service standards is advantageous.

Education

College degree preferred.

Workplace

Benefits

Medical, dental, and vision insurance; health savings accounts; flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.