Richemont Associate Vice President, Sales Operations
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $190,000–230,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Sep 17, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks Associate Vice President for Sales Operations in New York to lead North America distribution, logistics, and team of high-performing professionals.
Role & Responsibilities
- Lead and optimize distribution flows across North America for retail and wholesale channels, ensuring flawless product delivery to boutiques and external partners
- Coordinate client firm orders with boutiques, external partners, and commercial teams; manage back-order portfolios and delivery prioritization
- Oversee consignment lifecycle management, including buybacks and product returns coordination
- Support product allocation and operational execution for commercial and marketing events
- Coordinate physical product flows with Richemont logistics teams from distribution centers to boutiques, external partners, and clients
- Monitor logistics performance and collaborate with Richemont to ensure timely and compliant deliveries
- Conduct stock rebalancing initiatives between boutiques and coordinate purchase order creation for new product launches
- Ensure timely investigation, resolution, and reporting of claims related to overpacks, shortpacks, and inventory discrepancies
- Partner with Operations Excellence Team to simplify and standardize operational processes while building next-generation capabilities
- Develop advanced dashboards and KPIs to improve operational visibility and decision-making
- Champion continuous improvement initiatives and foster a culture of operational excellence
- Lead change management through communication, collaboration, and training to ensure strong adoption across boutiques and corporate teams
Qualifications
- Bachelor's degree in Business, Supply Chain, Operations, Engineering, or related field (Master's degree preferred)
- 10+ years of experience in Sales Operations, Supply Chain, Merchandising, or Retail Operations
- Demonstrated success leading and developing high-performing teams
- Strong collaboration skills with the ability to partner seamlessly with global headquarters and cross-functional teams
- Excellent communication and presentation skills with the ability to simplify complex concepts for diverse audiences
- Strong analytical mindset with advanced experience leveraging data to support business decisions
- Experience developing business intelligence dashboards and performance metrics
- SAP proficiency
- Passion for delivering exceptional client experience with a customer-first mindset
Skills
Experience
10+ years of professional experience in Sales Operations, Supply Chain, Merchandising, or Retail Operations, with proven success leading high-performing teams and managing complex distribution and logistics operations in a fast-paced environment.
Education
Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field; Master's degree preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 190,000 to USD 230,000 per annum.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Vice President of Sales Operations», «Senior Director of Sales Operations», «Sales Operations Director», «Head of Sales Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.