Richemont Assistant Operations Manager

Overview

Richemont is a global luxury goods holding company whose maisons include leading watchmaking and high-jewellery brands, as well as premium leather goods and writing instruments. The group combines deep heritage craftsmanship with international distribution and retail operations; as an employer it offers exposure to high standards of product quality, cross‑brand collaboration and global supply‑chain complexity.

Role & Responsibilities

• Support day-to-day operations of the Grand Prairie site, ensuring efficient workflow across receiving, storage, order fulfilment and dispatch activities.
• Supervise, coach and deploy operational teams; manage staffing levels, shift patterns and performance to meet KPI targets.
• Oversee inventory control, stock accuracy and cycle counts; investigate and resolve variances in partnership with inventory and finance teams.
• Implement and enforce site standard operating procedures (SOPs), health & safety regulations and compliance with brand quality standards.
• Drive continuous improvement initiatives to optimise throughput, reduce lead times and lower operational costs.
• Coordinate with procurement, quality assurance, customer service and transport partners to ensure seamless end-to-end processes.
• Produce operational reports and dashboards, monitor KPIs (OTD, accuracy, productivity) and present findings to senior management.
• Manage third‑party logistics relationships, onsite contractors and facilities issues as required.

Qualifications

• Minimum 3–5 years of progressive operations experience in warehousing, distribution or logistics; supervisory experience required.
• Proven experience managing teams and meeting operational KPIs in a fast‑paced environment.
• Familiarity with inventory control practices, cycle counting and quality assurance processes.
• Proficiency with Microsoft Excel; experience with ERP/WMS systems (SAP, Manhattan, or similar) preferred.
• Strong organisational, problem‑solving and communication skills; ability to coordinate cross‑functional stakeholders.

Skills

Experience

At least 3–5 years in operations or logistics roles with demonstrated supervisory responsibility; prior exposure to luxury goods, watchmaking, jewellery or high‑value product handling is highly desirable.

Education

Bachelor's degree in business, supply chain, logistics or a related field, or equivalent professional experience.

Workplace

Culture

Richemont cultivates a culture anchored in craftsmanship, exacting quality and respect for heritage while encouraging cross‑functional collaboration and professional development. The workplace balances operational discipline with an appreciation for the brands' artisanal standards and sustainability initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.