Richemont Assistant Manager, Special Orders
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jun 16, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Assistant Manager, Special Orders role in New York. Oversee luxury bespoke fulfillment and Alhambra collection customizations.
Role & Responsibilities
- Manage the end-to-end special orders process, including intake, design consultation, production coordination, and delivery
- Oversee Alhambra collection customizations and personalization requests with precision and brand alignment
- Liaise between clients, design studios, artisanal workshops, and logistics to ensure timely and flawless execution
- Monitor order timelines and budgets, escalating risks and optimizing resource allocation
- Maintain detailed order documentation and client communication records
- Train and mentor junior staff on special orders protocols and client service excellence
- Develop and refine processes to streamline operations and enhance client experience
- Report on order volume, margins, and client satisfaction metrics to senior management
Qualifications
- Proven experience managing special orders, bespoke services, or luxury client fulfillment
- Demonstrated ability to manage complex multi-stakeholder projects with competing priorities
- Strong organizational and project management capabilities
- Excellent written and verbal communication skills
- Client-facing retail or hospitality experience in a luxury environment
- Proficiency in order management systems and CRM platforms
Skills
Experience
3–5 years of progressive experience in special orders, bespoke services, or luxury client fulfillment roles, with demonstrated ability to lead and mentor team members.
Education
High school diploma or equivalent; bachelor's degree in business, hospitality, or related discipline preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Manager, Client Services», «Special Orders Coordinator», «Order Management Specialist», «Client Fulfillment Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.