Richemont Assistant Boutique Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Support the Boutique Manager in creating a boutique environment that delivers a memorable client experience and a fulfilling employee experience.
• Help maintain high operational standards and develop a strong clienteling approach to drive sustainable business results.
• Contribute to the Brand’s reputation and desirability through networking outside the boutique, including client events.
• Initiate boutique events and partnership activities to increase sales and traffic.
• Monitor the local business environment and competitors’ commercial activities and their impact on sales.
• Drive and monitor CRM and clienteling initiatives with the boutique team.
• Build individual relationships with clients and prospects, leading by example.
• Partner with management to develop targeted action plans for clients and prospects and advance the business.
• Achieve quantitative and qualitative targets aligned with Brand objectives.
• Demonstrate sales leadership and assist the Boutique Manager in setting team and individual performance targets using relevant KPIs.
• Prepare weekly, monthly and annual reports with the Boutique Manager, providing strategic analysis and action plans to meet and exceed boutique goals.
• Prepare regular client analysis reports and share insights on local trends with the Boutique Manager.
• Develop and share in-depth knowledge of the boutique business.
• Maintain consistently high standards of presentation and client service.
• Drive change and ensure adoption of new tools and services.
• Manage boutique operations in accordance with Brand and group compliance policies.
• Build strong partnerships with Richemont’s local Finance, Audit and Security teams.
• Ensure Brand and Richemont procedures are followed so the team can perform effectively on the shop floor.
• Represent the Brand as a Maison ambassador at meetings, events and work-related functions, safeguarding its image with clients and the local retail community.
• Participate with the Boutique Manager in regular PR events to promote the boutique to existing and prospective clients.
• Adhere to the Maison’s values and presentation rituals.
• Assist the Boutique Manager with coaching, training, motivating and developing the sales team.
• Set a professional example at all times.
• Build positive relationships with team members by understanding and addressing their individual motivations, needs and concerns.
• Conduct motivational daily briefings.

Skills

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.