Richemont Assistant Boutique Manager
Richemont is hiring an Assistant Boutique Manager in Sydney — lead boutique operations, clienteling and team performance for a luxury maison.
Overview
Richemont is a Swiss-based luxury goods holding company that houses a portfolio of distinguished maisons across jewellery, watchmaking, leather goods and accessories. Known for a heritage-led approach to craftsmanship and design, Richemont fosters specialist retail environments and career pathways across its global network of boutiques. The group emphasises client service, artisanal quality and long-term brand stewardship.
Role & Responsibilities
- Support the Boutique Manager in day-to-day boutique operations to meet or exceed sales targets and KPIs.
- Lead and coach boutique staff in luxury clienteling, product knowledge and high-touch service standards.
- Manage visual merchandising and presentation to uphold brand image and seasonal planograms.
- Drive personalized client engagement including VIP relationship management, appointments and follow-ups.
- Oversee stock control, receiving, inventory audits and reconciliation with loss-prevention best practices.
- Execute point-of-sale transactions, cash handling and end-of-day reporting with accuracy and compliance.
- Contribute to recruitment, scheduling and performance feedback to maintain a motivated retail team.
- Compile and submit operational and sales reports to regional management; propose local action plans.
Qualifications
- Proven supervisory experience in luxury retail or premium brand boutiques.
- Demonstrable record of achieving sales targets and building long-term client relationships.
- Strong leadership and coaching capability with the ability to motivate a small team.
- Excellent communication and interpersonal skills suited to high-net-worth clientele.
- Understanding of inventory control, loss prevention and retail compliance procedures.
Skills
Experience
Typically 2–4 years of direct experience in luxury retail with a minimum of one year in a supervisory or senior sales role; experience managing high-value inventory and VIP client programmes is preferred.
Education
Secondary school completion or equivalent; tertiary study or industry qualifications in retail, business or hospitality are desirable but not mandatory.
Workplace
This position is based in Sydney, New South Wales, Australia. Cerulean lists 107 open roles in Sydney, including 2 posted recently. The broader New South Wales area accounts for 115 active listings on Cerulean, 2 of which are new. In Australia as a whole, Cerulean currently features 185 open positions, with 4 posted this week.
Culture
Richemont boutiques prioritise meticulous craftsmanship, client intimacy and brand heritage. The workplace values polished service, attention to detail and professional development within a network of prestigious maisons, offering exposure to global luxury retail standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.