Delvaux Assistant Boutique Manager

About Delvaux

Founded in Brussels in 1829, Delvaux is widely regarded as the world’s oldest luxury leather goods house and a distinguished ambassador of Belgian craftsmanship. As an employer, the Maison offers a refined, international environment where heritage, creativity, and precision meet contemporary client experience. Its teams contribute to exceptional handbags and accessories shaped by artisanal savoir-faire, architectural elegance, and a culture of quiet excellence. Delvaux seeks individuals who value discretion, meticulous execution, and meaningful service, providing opportunities across craftsmanship, retail, design, operations, and corporate functions within a House that continues to evolve while honoring nearly two centuries of innovation and tradition.

Role & Responsibilities

• Monitor achievement of sales targets and key performance indicators (KPIs) for the boutique
• Maintain visual merchandising and displays to uphold Delvaux brand image and presentation standards
• Propose and implement boutique initiatives aligned with Delvaux Direction to develop new clients and enhance market presence
• Deliver monthly and ad hoc reporting on sales, traffic, KPIs, missed opportunities, and inventory issues with corrective action proposals
• Manage effective day-to-day boutique operations including POS systems, inventory management, and administrative functions
• Motivate and coach sales associates to meet assigned sales and productivity goals
• Optimize team and boutique performance and profitability through strategic management
• Communicate and reinforce the Maison's strategy, vision, and collective contributions to the boutique team
• Conduct team meetings to ensure awareness of targets and client experience best practices
• Provide staff training and coaching to drive success and target achievement
• Enforce grooming and presentation guidelines across the team
• Foster a business-oriented mindset and supportive team environment through team building initiatives
• Support annual performance management processes with feedback and individual development planning
• Implement and ensure adherence to group, Maison, and boutique policies, procedures, and guidelines
• Maintain compliance with sales, financial, and security procedures established by the Maison
• Supervise boutique back-office administration including invoices and commissions
• Manage stock inventory to prevent discrepancies and escalate issues to management and Head Office
• Communicate delivery schedules and manage staff rotas in compliance with business and legal requirements
• Monitor client database quality per sales associate and ensure accurate daily traffic counting
• Maintain boutique premises including lighting, furniture, and overall housekeeping standards
• Determine staffing needs and create schedules ensuring appropriate coverage aligned with traffic patterns
• Execute store administration duties with accuracy and timeliness
• Maintain highest standards of inventory accuracy and internal control procedures
• Support development and management of customer relationships and database systems
• Serve as a Delvaux Ambassador, promoting the brand to clients and partners
• Build and develop relationships with VIPs and top clients
• Ensure professional client service delivery within the boutique
• Develop initiatives to build networks within the local luxury business community to promote customer loyalty
• Support brand notoriety initiatives and awareness development in the market
• Promote Delvaux culture internally and externally
• Maintain store atmosphere consistent with brand image
• Develop store business plans including marketing and promotional strategies to drive traffic and grow customer base
• Monitor local market conditions, competitor activities, and luxury goods market trends

Qualifications

• Minimum 2 years of boutique or retail management experience, preferably in luxury retail
• Demonstrated experience supporting a team in a luxury retail environment
• Commercial mindset with understanding of the luxury market
• Strong management and leadership potential with developing business acumen
• Excellent interpersonal, communication, and organizational skills
• Proven ability to motivate and develop teams aligned with brand image
• Demonstrated innovation, initiative, and proactive problem-solving abilities
• Excellent communication and presentation skills
• Ability to manage multiple competing priorities and demands
• Strong customer service orientation and team collaboration mindset
• Proficiency in Microsoft Office

Skills

Experience

Minimum 2 years of boutique or retail management experience, with demonstrated success supporting sales teams and managing operations in a luxury retail environment. Prior experience with inventory control, financial administration, and customer relationship management in an upscale retail setting is essential.

Education

High school diploma or equivalent; associate's or bachelor's degree in business, retail management, or related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 75,000 to USD 85,000 per annum.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Delvaux fosters a refined, craftsmanship-driven workplace rooted in Belgian heritage and a deep respect for artisanal excellence. As an employer, the Maison values precision, creativity, and long-term expertise, offering an environment where teams contribute to the evolution of an iconic luxury leather goods house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.