Van Cleef & Arpels Assistant Boutique Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- May 15, 2026
About Van Cleef & Arpels
Richemont is a Swiss-based luxury goods group that owns and manages a portfolio of maisons specialised in watches, jewellery and high-end accessories. The organisation operates a network of boutiques worldwide and emphasises artisanal craftsmanship, heritage brands and discreet, service-led client experiences. Richemont offers career mobility across maisons and markets within a multi-brand luxury ecosystem.
Van Cleef & Arpels seeks Assistant Boutique Manager in Osaka to lead team, drive sales, and deliver excellence in luxury jewelry retail operations.
Role & Responsibilities
- Communicate and align boutique vision, strategy, and organizational objectives to all team members, serving as translator between boutique management and staff
- Partner with the Boutique Manager to drive continuous talent development, team performance improvement, and member engagement through one-on-one coaching, performance reviews, sales coaching, and capability development dialogue
- Support Boutique Trainers and DARE Key Users in training and development initiatives
- Foster a constructive work environment, improve team morale, and respond appropriately to HR-related matters
- Monitor competitive landscape and understand competing boutique team dynamics, top performers, and sales associates
- Achieve individual and boutique sales budgets and targets
- Analyze market trends and boutique sales performance data
- Support Boutique Manager with BTQ (boutique quarterly) planning, three-month forecasts, and daily/monthly operational planning
- Facilitate VIP and high-potential client treatment plans (tête-à-tête engagement) and private appointments for boutique members
- Manage client mobilization, product presentations, artwork arrangements, and sales execution for OTC (off-the-calendar) events
- Ensure comprehensive understanding and consistent execution of Richemont Group, Maison, and boutique policies, procedures, and guidelines
- Execute daily operations efficiently and effectively in alignment with company strategy and policy
- Identify and implement boutique operational improvements
- Manage collection pieces (CP) inventory and loan program administration
- Lead inventory planning and execution
- Implement theft prevention and additional security measures
- Create and adjust boutique member shift schedules
- Deliver exceptional customer service and identify additional business opportunities through service interactions
- Translate Maison customer care policies into boutique-level practice
- Present solutions for customer inquiries and complaints
- Lead the team in delivering outstanding client service and experience aligned with Maison strategy and guidelines
- Build and maintain strong customer relationships and drive relationship development and retention
- Collaborate with CRM team to enrich customer database and improve conversion rates, upselling, and customer retention
- Support team and member relationship-building efforts to strengthen client loyalty
- Serve as Maison ambassador through internal and external communication to establish direct client touchpoints
- Build and maintain positive relationships with department store partners
- Coordinate documentation and reports for department store submission
- Act as liaison between office and department store team during OTC events and special activities
Qualifications
- Proven experience in luxury retail boutique management or similar leadership role
- Demonstrated ability to develop and motivate retail teams
- Strong understanding of high jewelry heritage and luxury market dynamics
- Excellent communication and interpersonal skills in Japanese and English
- Proficiency with CRM systems and retail management tools (including DARE system familiarity)
- Strategic thinking and ability to translate corporate strategy into boutique execution
- Client relationship management expertise
- Knowledge of luxury retail operations, inventory management, and loss prevention
Skills
Experience
Minimum 3-5 years of progressive retail or boutique management experience in luxury goods or high jewelry sector, with demonstrated success in team leadership, sales achievement, and operational management.
Education
Secondary education required; tertiary qualification in business administration, retail management, luxury marketing, or related field preferred.
Workplace
The role is situated in Osaka, Osaka, Japan.
Culture
Richemont promotes a culture rooted in maison heritage, meticulous attention to craft and a client-first ethos. The workplace values discretion, collaboration across brands and opportunities for cross-maison development within a global luxury network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Boutique Manager», «Boutique Operations Manager», «Retail Operations Specialist», «Store Leadership Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.