Montblanc Assistant Boutique Manager

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Assist the Store Manager in overseeing daily boutique operations and ensuring alignment with Company policies and Store Management guidelines
• Manage staffing issues, including planning shifts, rotas, and coordinating work assignments to maintain optimal store performance
• Address and resolve customer issues and complaints to enhance customer satisfaction and service quality
• Demonstrate key product and service features, linking them to customer challenges to drive sales and increase transaction value
• Provide advanced product and service information, responding to complex customer inquiries with expertise
• Lead day-to-day operations for assigned store departments, ensuring smooth workflow and team coordination
• Record and process custom and special orders, coordinating with relevant internal teams to ensure timely delivery
• Handle issue escalations promptly and provide managerial approvals as needed
• Design and manage personal monthly schedule while assigning tasks to others to prioritize high-priority initiatives
• Present additional products and services during customer interactions to enhance customer experience and sales
• Conduct customer interviews using structured sales scripts to clarify requirements and identify opportunities
• Develop and nurture new customer relationships through proactive outreach and follow-up
• Serve as the first point of contact for resolving customer queries and complaints
• Identify and recommend products and services that align with customer needs, encouraging purchases and building loyalty
• Participate in ongoing professional development activities to enhance capabilities and remain current with industry best practices
• Prioritize workflow to meet productivity, quality, and timeliness standards, using performance management systems to drive personal improvement

Qualifications

• Post-secondary non-tertiary education
• Sound experience and understanding of straightforward procedures and systems
• Basic experience in coordinating and managing the work of others
• Demonstrated ability to manage customer service and resolve complaints
• Proficiency in point-of-sale systems and retail operations management

Skills

Experience

Sound experience in retail operations, customer service, or related supervisory roles. Basic experience coordinating and managing the work of others is required.

Education

Post-secondary non-tertiary education

Workplace

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.