Richemont Assistant Boutique Director

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Co-monitor achievement of sales targets and key performance indicators for the boutique
• Monitor visual merchandising and displays to maintain brand image and boutique presentation standards
• Propose and execute initiatives to develop new clients, drive sales, and enhance ALAÏA's marketplace presence
• Provide monthly and ad hoc reporting to the Boutique Director including sales analysis, traffic metrics, KPIs, and corrective action proposals
• Support the Boutique Director in team management and people development to optimize performance and profitability
• Communicate and motivate the boutique team around the Maison's strategy and vision
• Conduct team meetings in the Boutique Director's absence, ensuring staff awareness of targets and client experience best practices
• Support annual performance management and provide feedback for individual meetings
• Delegate operations activities and establish clear team responsibilities
• Assist with training programs and coaching to drive staff success
• Ensure compliance with grooming guidelines and brand standards
• Supervise boutique back office and administration, including invoices and commissions
• Manage stock inventory to ensure accuracy and communicate discrepancies to management and Head Office
• Create and monitor work rotas in accordance with business needs and legal requirements
• Monitor client database quality per sales associate and verify daily traffic counts
• Ensure boutique maintenance and take corrective actions as needed
• Manage and develop customer relationships and database systems
• Act as an Ambassador for the Maison and build relationships with VIPs

Qualifications

• Minimum 2–5 years of boutique management experience, particularly in luxury retail
• University degree in a business-related field (preferred)
• Proficiency in Microsoft Office suite
• Knowledge of CEGID store operating system (preferred)
• Management and leadership skills with strong business acumen
• Excellent interpersonal, communication, and organizational skills
• Ability to motivate and develop teams in line with ALAÏA's image and values
• Demonstrated ability to show initiative, innovation, and proactive problem-solving
• Excellent presentation and professional demeanor
• Ability to manage multiple demands and competing priorities
• Strong customer service orientation and team collaboration skills
• Fluent English (written and oral); additional languages preferred

Skills

Experience

Minimum 2–5 years of boutique management experience in the luxury retail sector, with demonstrated success in driving sales performance, managing teams, and maintaining operational excellence.

Education

University degree in a business-related field is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 75,000 to USD 85,000 per annum.

Benefits

Comprehensive benefits program including medical, dental, and vision coverage; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.