Richemont Assistant Boutique Director
- Location
- Bal HarbourFloridaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 28, 2026
About Richemont
Richemont is one of the world's leading luxury goods groups, with a portfolio spanning high jewelry, watches, leather goods, fashion, eyewear, and selective retailing. The company operates globally through prestigious maisons including Cartier, Van Cleef & Arpels, and IWC, among others, and maintains a commitment to craftsmanship, heritage, and exceptional customer experiences across its boutiques and retail locations worldwide.
Chloé Assistant Boutique Director role in Bal Harbour with Richemont — lead boutique operations and team excellence in luxury retail.
Role & Responsibilities
- Organize energizing team briefings and maintain high levels of team motivation and cohesion
- Maintain excellent product knowledge across the team and oversee implementation of product and commercial training programs
- Shadow sales floor activities to coach team members and identify individual training needs
- Support recruitment and induction of boutique team members
- Lead by exemplarity and embody Chloé values of entrepreneurship, togetherness, excellence, creativity, and positive impact
- Supervise boutique environment and team grooming standards throughout the day
- Proactively suggest and implement operational improvements in processes and boutique environment
- Ensure implementation of all store management and sustainability guidelines per Richemont standards
- Supervise all stock management tasks and compliance with established policies
- Support development of long-term client relationships and monitor CRM targets for boutique and individual stylists
- Supervise client database and staff client books with consistent follow-up
- Lead by example on the sales floor to improve business performance and customer service
- Ensure full team engagement with omnichannel services and provide performance feedback to Boutique Director
- Analyze sales figures and co-create monthly, quarterly, and yearly action plans to improve business
- Motivate team in reaching boutique and individual sales targets with systematic follow-up
- Actively participate in commercial activities and propose ideas to enhance business outcomes
- Monitor local trading environment and competitor activities
Qualifications
- Proven experience in luxury retail management or boutique operations
- Strong leadership and team management capabilities
- Demonstrated ability to drive sales performance and achieve commercial targets
- Exceptional client relationship management and CRM skills
- Deep product knowledge and training abilities
- Proficiency in omnichannel retail operations and services
- Knowledge of stock management and inventory control
- Understanding of Richemont or similar luxury brand values and standards
Skills
Experience
Minimum 3–5 years of progressive experience in luxury retail management, boutique operations, or high-end customer service environments, with demonstrated success in leading teams and driving commercial results.
Education
Secondary education required; additional qualification in retail management, business administration, or luxury brand studies preferred.
Workplace
This position is based in Bal Harbour, Florida, USA, within easy reach of Miami.
Benefits
Company-sponsored health, dental, drug, and vision programs; life insurance and disability benefits; RRSP program with employer match; paid time off; maternity leave top-up program; access to employee assistance program; volunteer days off to support community initiatives.
Culture
Richemont's boutique culture emphasizes personal attention to detail, sophisticated service, and a deep respect for luxury craftsmanship. Employees are expected to embody the exclusivity and elegance of the brand while fostering an environment where discerning clientele feel understood and valued. The company invests in staff development and creates pathways for ambitious retail professionals to advance within its prestigious portfolio of global maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Boutique Manager», «Assistant Store Director», «Boutique Operations Lead», «Store Manager - Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.