Richemont Area Sales Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Monitor area turnover by distribution channel and manage budget, including selling costs and travel & entertainment expenses
• Act as a consultant and boutique voice during 360-degree projects to provide relevant insights to office teams
• Develop and deliver content during retail and wholesale seminars in collaboration with the Commercial Performance team
• Coach boutique management on retail performance metrics and the retail equation to optimize sales and profitability
• Promote and accompany implementation of new commercial projects and initiatives, such as commission schemes, match-to-traffic strategies, and boutique excellence programs
• Build and implement yearly boutique action plans with boutique management and office teams, ensuring alignment with Maison strategy, regional KPIs, and localized priorities
• Ensure qualitative digital environment through collaboration with Europe and office teams regarding localized website quality checks and partner mini-website implementation
• Build the present and future of the business area by identifying new POS, real estate, and client development opportunities and co-creating impactful business plans
• Identify areas for improvement and implement corrective actions through performance monitoring across all points of sale and boutiques
• Sponsor client engagement and high-end initiatives by ensuring effective collaboration between dedicated departments, boutique management, partners, and client advisors
• Oversee and analyze the Client Satisfaction Barometer to ensure high levels of client service
• Build and implement strong quarterly action plans with wholesale partners and visit regularly to provide support, gain business insights, and demonstrate Maison commitment
• Promote Client Relation Center activities in boutiques and ensure smooth communication to provide top client experience at every touchpoint
• Define and roll out comprehensive upskilling development plans among boutique teams
• Recruit boutique profiles and identify high-caliber talent alongside the HR department
• Provide on-site support and coaching to boutique managers, contributing to their professional growth and leadership capabilities
• Present boutique teams during career committees to ensure successful career management and talent retention
• Optimize boutique structure and efficiency together with the operations team
• Maintain regular in-store presence through frequent visits to boutiques and points of sale within the area
• Monitor and support impeccable visual merchandising implementation, optimal stock levels for all product categories, and adherence to grooming standards
• Verify that all necessary tools and resources are in place to optimize boutique operations and maximize client-facing time
• Identify opportunities for improving client satisfaction through regular dialogue and assessment
• Support oversight and resolution of client service cases to ensure prompt and effective resolution
• Provide on-site support for brand activities and projects, including events, pop-ins, exhibitions, and boutique relocation/renovation initiatives

Qualifications

• Experience in commercial roles with foundational understanding of luxury retail environments or strong interest in boutique operations
• Project coordination skills with ability to support initiatives and manage tasks effectively
• Good communication and interpersonal skills; ability to articulate ideas clearly and engage positively with team members and stakeholders
• Ability to work collaboratively and effectively within a team, contributing positively to shared objectives
• Analytical skills with aptitude for interpreting data and contributing to actionable insights
• Keen interest in market dynamics, consumer behavior, and competitive landscapes with strong willingness to learn and analyze trends
• Fluency in English; proficiency in additional languages relevant to the region considered a significant advantage
• Self-motivated with positive attitude and strong team player mentality
• High learning agility with continuous desire to adapt, grow, and take on new challenges
• Ability to travel extensively (60%)

Skills

Experience

Experience in commercial roles, ideally within luxury retail or boutique operations, with demonstrated ability to manage multi-channel business performance and lead team development. Knowledge of boutique management, retail operations, and omnichannel commerce is advantageous.

Education

Not specified; general business or equivalent professional background assumed.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.