Richemont After‑Sales Service Apprentice (Gestionnaire SAV - Alternance)
- Location
- Employment
- Internship
- Seniority
- Intern
- Posted
- Mar 23, 2026
About Richemont
Richemont is a leading international luxury goods group encompassing prestigious maisons across jewellery, watches, leather goods and fashion. As an employer, Richemont combines a commitment to craftsmanship and heritage with an international, multi‑brand structure that supports specialist development and cross‑functional collaboration.
Richemont seeks an After‑Sales Service Apprentice (Gestionnaire SAV) in Le Pré‑Saint‑Gervais — alternance in after‑sales operations and customer service.
Role & Responsibilities
- Receive and process incoming after‑sales requests (repairs, returns, warranty claims) and ensure accurate registration in the service platform.
- Coordinate operations between clients, retail boutiques, service workshops and external repair centres to ensure timely resolution.
- Monitor repair progress and logistics; organise and track shipments, customs documentation and return flows when required.
- Manage customer communications: provide status updates, resolution proposals and follow up until case closure, maintaining brand‑level service standards.
- Maintain and update CRM and after‑sales databases with case notes, parts usage, costs and SLA milestones.
- Prepare regular operational reports and KPI summaries for the service manager; highlight trends and recurrent quality issues.
- Support warranty validation, cost allocation and invoicing processes in collaboration with finance and technical teams.
- Contribute to continuous‑improvement initiatives to streamline processes, reduce turnaround times and improve customer satisfaction.
Qualifications
- Enrolled in an approved alternance (apprenticeship) programme in business administration, logistics, supply‑chain, customer service or luxury management.
- Fluent French with strong written and verbal communication skills; professional proficiency in English is an advantage.
- Strong organisational aptitude with attention to detail and the ability to manage multiple cases simultaneously.
- Customer‑centric mindset with empathy and the ability to handle escalations diplomatically.
- Proficiency with Microsoft Excel and comfortable producing basic operational reports.
Skills
Experience
Previous internship experience in customer service, after‑sales operations or logistics is advantageous but not mandatory; the role is designed for a candidate at the start of their professional career within an alternance programme.
Education
Candidate must be enrolled in a secondary or tertiary alternance/apprenticeship programme (BTS, Bachelor or Master's level) in business, logistics, supply chain, customer service or luxury management.
Workplace
The role is situated in Le Pré-Saint-Gervais, Île-de-France, France — conveniently close to Paris.
Culture
Richemont cultivates a culture that values artisanal excellence, meticulous attention to detail and long‑term brand stewardship. The workplace emphasises collaboration across maisons, professional development through mentorship and exposure to global luxury operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After‑Sales Service Coordinator (Apprenticeship)», «Customer Service & After‑Sales Apprentice», «After‑Sales Administrator (Apprenticeship)», «Service Operations Apprentice», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.