Richemont Aftercare Advisor
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- May 26, 2026
About %s
Richemont is a leading luxury goods holding company comprising several distinguished maisons in watches, jewellery and accessories. As an employer, Richemont emphasises craftsmanship, heritage stewardship and client-centric service across global retail and service operations, with local teams collaborating to preserve the maisons' standards of excellence.
Richemont seeks an Aftercare Advisor in New York to manage after‑sales service and client care for watches and jewellery.
Role & Responsibilities
- Own end-to-end after‑sales case management for high‑value watch and jewellery clients, ensuring timely resolution and exceptional client experience.
- Liaise with internal ateliers, external repair centres and supply‑chain partners to coordinate diagnostics, repairs, restorations and quality control inspections.
- Communicate proactively with clients across phone, email and digital channels to provide status updates, technical explanations and tailored care recommendations.
- Manage intake and outbound logistics for fragile and insured shipments, ensuring compliance with internal protocols and cross‑border customs requirements.
- Record and maintain precise service histories in the CRM and warranty systems; escalate technical or reputational issues to senior stakeholders as needed.
- Contribute to continuous improvement initiatives by identifying recurring faults, process bottlenecks and opportunities to enhance service offers.
Qualifications
- Minimum of 2 years' professional experience in after‑sales, client service or repair coordination within the luxury watch or jewellery sector, or equivalent.
- Proven ability to manage high‑value items with meticulous attention to detail and discretion.
- Strong verbal and written communication skills with the capacity to explain technical issues to non‑technical clients.
- Familiarity with repair workflows, quality assurance procedures and basic horological or jewellery terminology; technical certification preferred but not mandatory.
- Customer‑centric mindset with demonstrable conflict resolution and problem‑solving abilities.
Skills
Experience
At least 2 years of after‑sales or client service experience within luxury watches, jewellery or related high‑value goods. Practical exposure to atelier workflows, repair coordination and logistics for insured shipments is highly desirable.
Education
High school diploma or equivalent; vocational training or certification in watchmaking, jewellery technology or an allied technical discipline preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Richemont cultivates a culture that prizes artisanal excellence, discretion and long‑term client relationships. Teams operate collaboratively across ateliers, boutiques and corporate functions, sustaining high standards of service and technical mastery while encouraging professional development.
About %s
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After‑Sales Advisor», «Client Care Advisor», «Service & Aftercare Specialist», «Aftercare Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.