Richemont After‑Sales Watchmaker

About Richemont

Richemont is a global luxury goods group whose maisons encompass high‑watchmaking, jewelry and luxury accessories. The Group is recognised for its emphasis on artisanal savoir‑faire, technical ateliers and long‑standing maisons that combine traditional craftsmanship with contemporary horological innovation. As an employer, Richemont provides a technically exacting environment with international after‑sales operations and close collaboration between manufacture workshops and client service teams.

Role & Responsibilities

• Perform diagnostics, disassembly, repair and reassembly of mechanical and quartz movements in accordance with maison technical standards.
• Execute maintenance operations including timing regulation, parts replacement, polishing, case and bracelet servicing, and water‑resistance restoration.
• Conduct quality control and final inspection using timing machines, microscopes and water‑resistance testers to ensure conformity with brand tolerances.
• Document all interventions accurately in the service management system and produce technical reports for client service advisors.
• Collaborate with client service advisors to provide repair estimates, technical explanations and realistic turnaround times to clients.
• Work closely with spare parts, logistics and technical departments to source components and escalate technical anomalies to manufacture engineers.

Qualifications

• Diploma from a recognised watchmaking school or equivalent apprenticeship (WOSTEP or equivalent preferred).
• Proven technical knowledge of mechanical and quartz movements used in luxury timepieces.
• Excellent manual dexterity, visual acuity and experience using timing machines, microscopes and precision tools.
• Familiarity with after‑sales procedures, quality standards and traceability/reporting systems used by luxury maisons.
• Professional attitude, reliability and capacity to work to exacting brand standards under time constraints.

Skills

Experience

Minimum 3 years of professional experience in watch servicing or repair, preferably within after‑sales operations for luxury watch brands.

Education

Diploma from a recognised watchmaking school or completed watchmaking apprenticeship (WOSTEP or equivalent preferred).

Workplace

Culture

Richemont workplaces emphasise pedigree craftsmanship, technical excellence and cross‑maison collaboration. The company fosters meticulous workmanship and continuous skill development within its ateliers and after‑sales teams while maintaining high standards of client care.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.