Richemont After-Sales Process Engineer Trainee
- Employment
- Internship
- Seniority
- Intern
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Jun 9, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont trainee position in after-sales process engineering in Milan, Italy. Develop technical skills in customer service operations.
Role & Responsibilities
- Assist in documenting and mapping after-sales service processes
- Support the optimization of customer service workflows
- Gather and analyze data on service performance metrics
- Collaborate with after-sales teams to identify process improvements
- Maintain accurate records of customer inquiries and resolutions
- Contribute to the development of standard operating procedures
Qualifications
- Bachelor's degree in engineering, business process management, or related field, or equivalent professional experience
- Understanding of process engineering principles and methodologies
- Strong organizational and attention-to-detail skills
- Ability to work collaboratively in cross-functional teams
Skills
Experience
Recent graduate or with minimal professional experience; strong willingness to learn and develop technical expertise in process engineering.
Education
Bachelor's degree in engineering, business administration, operations management, or related discipline preferred.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Technician Trainee», «Process Engineer Apprentice», «Customer Service Operations Trainee», «After-Sales Support Engineer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.