Richemont After‑Sales Operations Coordinator
- Location
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Fine Watches & Horology
- Posted
- Apr 22, 2026
About Richemont
Richemont is a Geneva‑based luxury goods group hosting a portfolio of maisons active in watches, high jewelry, writing instruments and accessories. Recognised for artisanal craftsmanship and maison stewardship, Richemont combines heritage savoir‑faire with centralized operational capabilities across repair, distribution and client services.
Richemont — After‑Sales Operations Coordinator (contract) in Plan‑les‑Ouates. Coordinate SAV logistics, repairs and service operations for Richemont boutiques and workshops.
Role & Responsibilities
- Coordinate day‑to‑day after‑sales (SAV) operations across internal workshops, external service partners and retail points of sale.
- Manage inbound and outbound repair logistics, including shipping authorizations, tracking, and customs documentation where applicable.
- Prioritise and allocate repair jobs according to SLA and warranty policy; follow up to ensure timely resolution and quality standards.
- Serve as primary contact for boutiques and client service teams on operational escalations and status updates.
- Maintain accurate repair and spare‑parts records, update ERP/CRM systems and produce operational KPIs and status reports.
- Collaborate with quality, parts procurement and finance teams to resolve repeated defects, invoicing or warranty disputes.
- Contribute to continuous‑improvement projects to streamline workflows, reduce turnaround times and enhance customer experience.
Qualifications
- Proven ability to coordinate complex, multi‑party operational workflows in a service or logistics environment.
- Strong organisational skills with meticulous attention to detail and ability to manage competing priorities.
- Experience liaising with external vendors and internal cross‑functional teams (workshops, boutiques, procurement, quality).
- Proficiency in data tracking, KPI production and preparing concise operational reports for stakeholders.
- Comfort with escalation management and solving operational exceptions under service deadlines.
Skills
Experience
Minimum 3 years of professional experience in after‑sales, service operations, logistics coordination or comparable operational roles; experience within luxury goods, watchmaking or precision repairs is strongly preferred.
Education
Bachelor's degree or equivalent in business administration, logistics, supply‑chain management or a related discipline; vocational qualifications in operations are acceptable.
Workplace
The successful candidate will be located in Plan-les-Ouates, Geneva, Switzerland, with easy access to Geneva.
Culture
Richemont fosters a culture that values craftsmanship, long‑term brand stewardship and cross‑maison collaboration. The workplace combines rigorous quality standards with a commitment to developing specialised operational expertise and preserving maison heritage.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After‑Sales Service Coordinator», «Service Operations Coordinator — After‑Sales», «SAV Operations Coordinator», «After‑Sales Logistics Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.