rag & bone Store Sales Supervisor

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Ensure sales goals are consistently met and service standards are delivered in accordance with company guidelines.
• Lead by example and act as an extension of store management, modeling service standards and compliance with company policies for Sales Associates.
• Ensure every customer receives assistance and maintain a service-centric sales floor.
• Complete management-level operational tasks as needed and follow company policies and procedures.
• Demonstrate best-in-class customer service, clienteling standards, and sales interactions; ensure all staff on duty do the same.
• Meet store and sales metric goals.
• Develop and manage client relationships.
• Demonstrate product knowledge and support senior management in sharing product information with staff.
• Encourage and recognize team-selling opportunities.
• Model the rag & bone brand philosophy and lifestyle.
• Partner with the Visual Merchandising team on floor sets, window changes, and other projects as needed.
• Open and close the store each day in accordance with company guidelines.
• Maintain knowledge of company policies and procedures.
• Support low inventory shrink and inventory accuracy through consistent execution of inventory touch points.
• Accurately process Point of Sale transactions.
• Consistently act in accordance with rag & bone’s core values.
• Help resolve conflicts with team members, take ownership of contributions to the team and store environment, and escalate conflicts to management when necessary.
• Assist with tracking, monitoring, and communicating business results.
• Model and coach store associates in maintaining a positive, client-centric environment.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Qualifications

• At least 2 years of prior work experience in a client-centric sales environment.
• Contemporary or luxury retail knowledge is preferred but not required.
• Be original and authentic; innovate and solve problems; collaborate to achieve results; and demonstrate discipline and competitiveness.
• The role requires regularly sitting; using hands to finger, handle, or feel; and talking or hearing. It occasionally requires standing, walking, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching or crawling, and tasting or smelling. The employee must occasionally lift or move up to 30 pounds. Close vision is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Experience

At least 2 years of prior work experience in a client-centric sales environment.

Compensation

The base compensation for this position ranges from USD 20 to USD 22 per hour.

Benefits

Clothing allowance; employee discount; eligibility for commissions and incentive programs. Sales Supervisors at full-price store locations are eligible to participate in the rag & bone Commissions Program.

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.