rag & bone Store Manager

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Represent rag & bone by embodying its culture, customer experience and lifestyle.
• Manage store operations, deliver exceptional customer experiences and drive profitable top-line sales growth.
• Coach and develop all associates and managers, fostering collaboration to deliver consistently high-quality customer experiences.
• Demonstrate best-in-class customer service, build customer loyalty through clienteling standards and sales interactions, and ensure staff do the same.
• Perform and train staff in all store operations, from register to stockroom.
• Maintain and execute cash-handling and register procedures.
• Ensure the integrity of payroll procedures and store scheduling.
• Delegate appropriately to improve operational efficiency and develop team members.
• Coach and develop retail associates to meet store goals.
• Lead recruitment, onboarding, training and development for all staff.
• Provide regular performance feedback, coaching and counseling.
• Resolve employee and People issues promptly and effectively, partnering with the People Team and Field Leaders as required.
• Partner with the People Team on new-hire paperwork, status changes, departures and other people administration processes.
• Build a candidate pipeline through networking and interviewing.
• Identify, create and manage the execution of store business plans that drive performance and maximize business opportunities.
• Analyze sales reports and data to identify business needs, and partner in setting strategies to achieve goals.
• Build customer loyalty, grow clientele and manage client relationships.
• Maintain product knowledge and ensure it is shared with staff.
• Encourage and recognize team-selling opportunities.
• Understand and exemplify the rag & bone brand philosophy and lifestyle.
• Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends.
• Consistently act in accordance with rag & bone’s core values.
• Model and teach associates to support a positive, client-centric environment.
• Contribute to a positive, fun, professional, productive and team-oriented store atmosphere.

Qualifications

• At least 5 years of prior work experience in specialty retail, including 3 or more years in a Store Manager or senior leadership role.
• Strong background in clienteling and customer relationship management, with the ability to grow and retain a loyal clientele.
• Hands-on performance-management experience and a demonstrated ability to lead, coach and develop high-performing teams.
• Demonstrated success driving sales, profitability and KPIs.
• Strong understanding of retail operations, including payroll management, scheduling, inventory control and loss prevention.
• Ability to work a flexible schedule, including nights, weekends and holidays.
• Regularly required to sit; use hands to finger, handle or feel; and talk or hear. Occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and taste or smell.
• Occasionally lift and/or move up to 30 pounds.
• Close vision required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Experience

At least 5 years of prior work experience in specialty retail, including 3 or more years in a Store Manager or senior leadership role.

Compensation

The base compensation for this position ranges from USD 85,000 to USD 95,000 per annum.

Benefits

Clothing allowance; employee discount; paid time off; medical, dental, vision and ancillary benefits; Calm membership and access to other wellness benefits; 401(k); paid parental leave.

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.