rag & bone Sales Support Associate

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Support back-of-house and front-of-house operations across the Boston Newbury and Seaport stores, including unpacking and packing shipments, organizing the stockroom, answering phones, and executing operational policies and procedures.
• Flex between greeter, runner, cashier, phone support, and other duties required by the stores.
• Partner with the Operations Supervisor and Store Management to represent the brand positively through product presentation, store maintenance, and customer service.
• Assist with inventory and stock management, maximize storage capacity across product and supply categories, and investigate and rectify inventory discrepancies.
• Support low inventory shrink and high inventory accuracy through consistent execution at inventory touchpoints, including receiving, transfers, RTV, sales, and cycle counts.
• Work with the sales team to deliver exemplary customer service, assisting with POS, customer repairs, dry-cleaning, and alterations processes.
• Understand and use back-of-house and front-of-house IT systems, including POS transactions.
• Meet store and metric goals.
• Bring the brand mission to life and introduce it to everyone who enters the stores.
• Support the Visual Merchandising team with floor sets, window changes, and other projects as needed.
• Maintain knowledge of and adhere to all policies and procedures, consistently acting in line with rag & bone's core values.
• Identify opportunities to support the team in delivering best-in-class customer service.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Qualifications

• 1–3 years of retail experience, preferably in premium, contemporary, or luxury environments.
• Proven ability to achieve individual sales goals and contribute to team performance.
• Skilled in clienteling, including building and maintaining a loyal customer base.
• Ability to provide a personalized customer experience through styling recommendations, product knowledge, and brand storytelling.
• Ability to work 32–40 hours per week on a flexible schedule, including nights, weekends, and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
• Occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell.
• Occasionally required to lift and/or move up to 30 pounds.
• Specific vision abilities required include close vision.

Skills

Experience

1–3 years of retail experience, preferably in premium, contemporary, or luxury environments.

Compensation

The base compensation for this position ranges from USD 17 to USD 19 per hour.

Benefits

Paid time off; clothing allowance; employee discount; paid parental leave; Calm membership and access to other wellness benefits; medical, dental, vision, and ancillary benefits; 401(k).

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.