rag & bone Sales Supervisor

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Ensure sales goals are consistently met and service standards are delivered in line with company guidelines.
• Lead by example as an extension of store management, modelling service standards and adherence to company policy for Sales Associates.
• Ensure customers receive attentive service and maintain a service-centric sales floor.
• Follow company policies and procedures and complete management-level operational tasks as needed.
• Deliver exemplary customer service, clienteling and sales interactions, and ensure the team does the same.
• Meet store and metric goals.
• Develop and manage a clientele.
• Demonstrate product knowledge and support senior management in sharing product information with staff.
• Encourage and identify opportunities for team selling.
• Represent the rag & bone brand philosophy and lifestyle.
• Partner with Visual Merchandising on floor sets, window changes and other projects as needed.
• Open and close the store each day in accordance with company guidelines.
• Maintain knowledge of and comply with policies and procedures.
• Support low inventory shrink and inventory accuracy through consistent execution of inventory touch points.
• Process Point of Sale transactions accurately.
• Act in accordance with rag & bone’s core values.
• Defuse conflict appropriately with team members, take ownership of contributions to the team and store environment, and escalate conflict to management when necessary.
• Assist with tracking, monitoring and communicating business results.
• Model and coach store associates to support a positive, client-centric environment.
• Contribute to a positive, fun, professional, productive and team-oriented store atmosphere.

Qualifications

• At least 2 years of prior work experience in a client-centric sales environment.
• Contemporary or luxury retail knowledge preferred, but not required.
• Be original and authentic; innovate and solve problems; collaborate and achieve results; be disciplined and competitive; and take action.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required include close vision.

Skills

Experience

Minimum 2+ years of prior work experience in a client-centric sales environment.

Compensation

The base compensation for this position ranges from USD 20 to USD 23 per hour.

Benefits

Clothing allowance; employee discount; commission eligibility and incentive programs at full-price store locations; paid time off; medical, dental, vision and ancillary benefits; Calm membership and access to other wellness benefits; 401(k); paid parental leave.

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.