rag & bone Sales Supervisor

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Ensure store sales goals and service standards are consistently achieved in accordance with company guidelines.
• Lead by example on customer service, clienteling standards and sales interactions, and ensure staff on duty follow the same standards.
• Ensure customers are attended to and maintain a service-centric sales floor.
• Meet store and metric goals; track, monitor and communicate business results.
• Grow and manage clientele through clienteling and long-term customer relationships.
• Demonstrate product knowledge and support senior management in sharing product information with staff.
• Encourage and identify opportunities for team selling.
• Represent the rag & bone brand philosophy and lifestyle, and act consistently with its core values.
• Partner with the Visual Merchandising team on floor sets, window changes and other projects as needed.
• Ensure the store opens and closes each day in accordance with company guidelines.
• Maintain knowledge of and comply with company policies and procedures.
• Support low inventory shrink and inventory accuracy through consistent execution of inventory touch points.
• Process Point of Sale transactions accurately.
• Diffuse conflict appropriately with team members, take ownership of contributions to the team and store environment, and escalate conflict to management when necessary.
• Model and coach store associates to support a positive, client-centric environment.
• Contribute to a positive, fun, professional, productive and team-oriented store atmosphere.
• Manage the Brickell pop-up as part of the store management team and complete management-level operational tasks as needed.

Qualifications

• At least 2 years of retail experience in a client-centric sales environment.
• Background in contemporary, premium or luxury retail preferred.
• Proven ability to meet or exceed individual and team sales goals.
• Experience with clienteling and building long-term customer relationships.
• Ability to motivate, coach and influence team members to achieve sales and service goals.
• Experience supporting daily floor leadership, including opening and closing responsibilities.
• Availability to work 32–40 hours per week on a flexible schedule, including nights, weekends and holidays.
• Regularly able to sit; use hands to finger, handle or feel; and talk or hear. Occasionally able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. Occasionally able to lift and/or move up to 30 pounds. Close vision is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Experience

At least 2 years of retail experience in a client-centric sales environment.

Benefits

Paid time off; clothing allowance; employee discount; paid parental leave; Calm membership and access to other wellness benefits; medical, dental, vision and ancillary benefits; 401(k). Eligible to participate in the rag & bone Commissions Program and incentive programs.

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.