rag & bone Sales Supervisor

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Deliver best-in-class customer service, clienteling and sales interactions, and ensure all staff on duty meet the same standards.
• Meet store and metric goals.
• Grow and manage a clientele.
• Demonstrate product knowledge and support senior management in sharing product information with staff.
• Encourage and recognize opportunities for team selling.
• Represent the rag & bone brand philosophy and lifestyle.
• Partner with Visual Merchandising on floor sets, window changes and other projects as needed.
• Ensure the store is opened and closed each day according to company guidelines.
• Maintain knowledge and understanding of all policies and procedures.
• Support low inventory shrink and inventory accuracy through consistent execution of inventory touchpoints.
• Process Point of Sale transactions accurately.
• Act consistently in accordance with rag & bone’s core values.
• Help diffuse conflict among team members, take ownership of contributions to the team and store environment, and escalate conflict to management when necessary.
• Assist with tracking, monitoring and communicating business results.
• Model and teach store associates to support a positive, client-centric environment.
• Contribute to a positive, fun, professional, productive and team-oriented store atmosphere.
• Lead and role-model service standards and adherence to company policy for Sales Associates, ensure customers receive attention and maintain a service-centric sales floor.
• Complete management-level operational tasks as needed and adhere to company policies and procedures.

Qualifications

• At least 2 years of prior work experience in a client-centric sales environment.
• Contemporary or luxury retail knowledge preferred but not required.
• Be original and authentic; innovate and solve problems; collaborate and achieve results; and demonstrate discipline and competitiveness.
• Full-time availability of 32–40 hours per week.

Skills

Experience

At least 2 years of prior work experience in a client-centric sales environment; mid-level experience.

Benefits

Clothing allowance; generous employee discount; commission eligibility; paid time off; medical, dental, vision and ancillary benefits; Calm membership and access to other wellness benefits; 401(k); paid parental leave.

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.