rag & bone Sales Specialist

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Ensure customers receive a consistent, high-quality in-store experience.
• Help create and maintain a strong selling focus in the store, support company and management initiatives, and adhere to organizational policies and procedures.
• Deliver best-in-class customer service through extensive product knowledge, strong selling skills, and authentic clienteling.
• Meet store and sales metric goals.
• Emulate the brand aesthetic and demonstrate a strong sense of fashion.
• Bring the brand mission to life and introduce it to everyone who enters the store.
• Assist the Visual Merchandising team with floor sets, window changes, and other projects as needed.
• Maintain knowledge and understanding of all policies and procedures.
• Assist with inventory and stock management.
• Accurately process point-of-sale transactions.
• Consistently act in accordance with rag & bone’s core values.
• Identify opportunities to support the team in delivering best-in-class customer service.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Qualifications

• 1–3 years of retail experience, preferably in premium, contemporary, or luxury environments.
• Proven ability to achieve individual sales goals and contribute to team performance.
• Skill in clienteling, including building and maintaining a loyal customer base.
• Ability to provide a personalized customer experience through styling recommendations, product knowledge, and brand storytelling.
• Availability to work 20–30 hours per week on a flexible schedule, including nights, weekends, and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.

Skills

Experience

1–3 years of retail experience, preferably in premium, contemporary, or luxury environments.

Benefits

Paid time off, clothing allowance, generous employee discount, and eligibility to participate in rag & bone’s Commissions Program and incentive programs, which may increase total compensation.

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.