rag & bone Sales Assistant

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Support the sales team and front-of-house operations, including greeting customers, maintaining salesfloor standards, answering phones, and assisting with client interactions.
• Partner with store management to represent the brand positively through product presentation, store maintenance, and customer service.
• Support best-in-class customer service through extensive product knowledge and operational ownership; partner with the sales team to deliver exemplary service.
• Assist with floor sets, window changes, and other merchandising requirements as needed.
• Assist with point-of-sale transactions, customer repairs, dry cleaning, and alterations.
• Maintain a consistent, unified customer experience across service interactions.
• Understand and exemplify rag & bone’s brand philosophy and lifestyle; reflect the brand aesthetic and a strong fashion sensibility.
• Maintain knowledge and understanding of policies and procedures, and understand back-of-house and front-of-house IT systems.
• Process point-of-sale transactions accurately.
• Assist with public relations requests, consignment, and stylist pulls.
• Assist with client services, including quality guarantees, order status, alterations, and messenger services.
• Follow loss-prevention procedures.
• Act in accordance with rag & bone’s core values; manage conflict appropriately with team members and take ownership of individual contributions to the team.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.
• Identify opportunities to support the team in delivering best-in-class customer service.
• Receive feedback from management and peers.

Qualifications

• Previous experience in retail stock, logistics, and/or customer service preferred.
• Ability to lift at least 30 lbs and carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend.
• Availability to work according to business needs.

Skills

Experience

Previous experience in retail stock, logistics, and/or customer service preferred.

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.