rag & bone Operations Supervisor

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Maintain store operations to support efficiency and a seamless customer experience, while supporting company and management initiatives and ensuring compliance with organizational policies and procedures.
• Partner with store management to represent the brand positively through product presentation, store maintenance, and customer service.
• Supervise inventory and stock management, maximize storage capacity across product and supply categories, and investigate and rectify inventory discrepancies.
• Drive low inventory shrink and high inventory accuracy through consistent execution of receiving, transfers, RTV, sales, and cycle counts.
• Communicate and follow up promptly and consistently on store maintenance issues.
• Serve as the store expert on core operational systems, educate store staff, and troubleshoot technology issues with the corporate IT team.
• Support exemplary customer service alongside the sales team, including POS assistance and customer repair, dry-cleaning, and alterations processes; understand BOH/FOH IT systems, including POS transactions.
• Lead the Sales Support team’s execution of store initiatives.
• Train and direct direct reports, peers, and management.
• Partner with store management to resolve customer service issues.
• Manage customer repair, dry-cleaning, and alterations programs.
• Meet store and metric goals.
• Bring the brand mission to life for everyone who enters the store.
• Maintain knowledge and understanding of all policies and procedures, and consistently act in accordance with rag & bone’s core values.
• Identify opportunities to support the team in delivering best-in-class customer service through extensive product knowledge and operational ownership.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Qualifications

• 2–4 years of prior work experience in a retail stock, logistics, operations, or management position.
• Be original and authentic; innovate and solve problems; work together and get results; be disciplined and competitive.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.

Skills

Experience

2–4 years of prior work experience in a retail stock, logistics, operations, or management position.

Compensation

The base compensation for this position ranges from USD 24 to USD 26 per hour.

Benefits

Clothing allowance; employee discount; paid time off; medical, dental, vision, and ancillary benefits; Calm membership and access to other wellness benefits; 401(k); paid parental leave.

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.