rag & bone Operations Supervisor

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Maintain store operations to support a seamless customer experience and store functionality and efficiency.
• Support company and management initiatives and direction while ensuring adherence to organizational policies and procedures.
• Partner with store management to represent the brand positively through product presentation, store maintenance, and customer service.
• Supervise inventory and stock management, maximize storage and capacity across product and supply categories, and investigate and rectify inventory discrepancies.
• Drive low inventory shrink and high inventory accuracy through consistent execution at all inventory touchpoints, including receiving, transfers, RTV, sales, and cycle counts.
• Communicate and follow up consistently and promptly on store maintenance issues.
• Serve as the store expert in core operational systems, educate store staff, and troubleshoot technology issues with the corporate IT team.
• Work with the sales team to deliver exemplary customer service, assisting with POS, customer repairs, dry-cleaning, and alterations processes.
• Maintain a proper understanding of back-of-house (BOH) and front-of-house (FOH) IT systems, including POS transactions.
• Lead the Sales Support team’s execution of store initiatives.
• Train and direct direct reports, peers, and management.
• Partner with store management to resolve customer service issues.
• Manage customer repairs, dry-cleaning, and alterations programs.
• Meet store and metric goals.
• Bring the brand mission to life and introduce it to everyone who enters the store.
• Maintain knowledge and understanding of all policies and procedures and consistently act in accordance with rag & bone’s core values.
• Identify opportunities to support the team in delivering best-in-class customer service through extensive product knowledge and operational ownership.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Qualifications

• 2–4 years of prior work experience in a retail stock, logistics, operations, or management position.
• Be original and authentic.
• Innovate and solve problems.
• Work collaboratively and achieve results.
• Be disciplined and competitive.
• Take action and make things happen.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.

Skills

Experience

2–4 years of prior work experience in a retail stock, logistics, operations, or management position

Compensation

The base compensation for this position ranges from USD 20 to USD 22 per hour.

Benefits

Clothing allowance; generous employee discount; paid time off; medical, dental, vision, and ancillary benefits; Calm membership and access to other wellness benefits; 401(k); paid parental leave.

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.