rag & bone Head of Cloud, Platforms & Security

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Own end-to-end availability and performance of business-critical systems, including POS, eCommerce, ERP, integrations, and networks; define and enforce SLOs and SLAs for uptime, latency, and incident response.
• Lead the design and implementation of resilient architectures, including failover, redundancy, and disaster recovery; establish proactive monitoring, observability, and incident management practices.
• Own and evolve the Azure-first cloud strategy, ensuring scalability, cost optimization, and security; promote platform engineering principles such as self-service infrastructure and standardized environments.
• Modernize infrastructure toward API-driven, composable architecture aligned with the Data Hub vision, and continuously optimize cloud spend against performance.
• Ensure reliable, secure, high-performance connectivity across retail stores, offices, and distribution environments; manage ISP, SD-WAN, and network-service vendors; minimize downtime through redundant connectivity and intelligent failover.
• Deliver a consistent in-store technology experience supporting POS, clienteling, and omnichannel services.
• Lead enterprise-wide cybersecurity strategy covering identity, endpoint, network, and cloud security; ensure compliance with audit requirements and data protection standards; improve threat detection, response, and employee security awareness.
• Partner with leadership to manage risk posture and incident readiness.
• Oversee IT operations, including service desk, infrastructure support, and managed services; manage strategic vendors and partners for performance, accountability, and cost efficiency; establish KPIs and SLAs for external providers; foster operational excellence and continuous improvement.
• Own the end-user technology experience across corporate and retail environments; improve employee CSAT, ticket resolution times, and SLA compliance; deliver modern, frictionless tools and support for a digital-first workplace; develop IT into a product-oriented service organization.
• Lead AI and automation adoption across IT operations, including AIOps, self-healing systems, automated provisioning and deployments, intelligent incident management, and AI-powered service desk capabilities.
• Build a scalable operating model that supports growth without linear cost increases and continuously evolve the platform in response to emerging technologies.
• Drive outcomes measured by system availability/uptime, Mean Time to Detect (MTTD), Mean Time to Resolve (MTTR), store connectivity uptime, employee CSAT, ticket SLA compliance, cloud cost efficiency, security posture and audit outcomes, and automation rate/reduction in manual operations.
• Enable rag & bone’s transformation into a data- and AI-led organization by building a resilient, secure, intelligent platform foundation that powers innovation across commerce, supply chain, and customer experience.
• Lead and build high-performing teams aligned with future-ready capabilities.

Qualifications

• 10–15+ years in IT infrastructure, cloud, and security leadership roles.
• Proven experience managing enterprise-scale cloud environments; Azure preferred.
• Strong background in networking and distributed retail environments.
• Deep expertise in IT operations, incident management, and reliability engineering.
• Experience managing third-party vendors and managed services at scale.
• Preferred: experience in retail, fashion, or omnichannel environments.
• Preferred: exposure to modern composable architectures and Data Hub concepts.
• Preferred: familiarity with AI-driven IT operations (AIOps) and automation platforms.
• Strong understanding of identity (Entra ID), endpoint management, and Zero Trust security.
• Operates with a product mindset, balancing operational discipline with innovation.
• Data-driven decision maker with strong execution rigor.
• Communicates effectively with executive leadership and business stakeholders.
• Builds high-performing teams aligned with future-ready capabilities.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.

Skills

Experience

10–15+ years in IT infrastructure, cloud, and security leadership roles.

Compensation

The base compensation for this position is USD 220,000 per annum.

Benefits

Paid time off; clothing allowance; employee discount; paid parental leave; Calm membership and other wellness benefits; medical, dental, vision, and ancillary benefits; 401(k).

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.