rag & bone Assistant Store Manager

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Partner with the Store Manager as a core member of the store leadership team, contributing to store operations, customer experience and employee development.
• Coach and develop supervisors and associates, fostering collaboration and consistently strong customer experiences.
• Deliver best-in-class customer service, maintain clienteling standards and build customer loyalty through sales interactions; ensure staff on duty follow the same standards.
• Perform and train staff in store operations, including register and stockroom tasks.
• Ensure cash-handling, register, payroll and store-scheduling procedures are maintained and executed with integrity.
• Delegate appropriately to support efficient store operations and team-member development.
• Coach and develop retail associates to meet store goals.
• Assist with recruitment, onboarding, training and development of all staff.
• Identify, create and manage the execution of store business plans that drive performance and maximize business opportunities.
• Analyze sales reports and data to identify business needs and partner in setting strategies to achieve goals.
• Build customer loyalty and grow and manage clientele.
• Maintain product knowledge and ensure it is shared with staff.
• Encourage and recognize opportunities for team selling.
• Understand and exemplify the rag & bone brand philosophy and lifestyle; consistently act in accordance with its core values.
• Partner with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends.
• Model and teach associates to support a positive, client-centric environment.
• Contribute to a positive, fun, professional, productive and team-oriented store atmosphere.

Qualifications

• At least 5 years of prior work experience in specialty retail, including 1+ years in a management role.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.

Skills

Experience

At least 5 years of prior work experience in specialty retail, including 1+ years in a management role.

Compensation

The base compensation for this position ranges from USD 32 to USD 36 per hour.

Benefits

Eligible for the rag & bone Bonus Program and incentive programs; clothing allowance; employee discount; commission eligibility; paid time off; medical, dental, vision and ancillary benefits; Calm membership and access to other wellness benefits; 401(k); paid parental leave.

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.