rag & bone Assistant Store Manager

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Partner with the Store Manager as a core member of the store leadership team, supporting store operations, customer experience, and employee development.
• Coach and develop supervisors and associates to foster collaboration and consistently deliver best-in-class customer experiences.
• Demonstrate best-in-class customer service, build customer loyalty through clienteling standards and sales interactions, and ensure staff on duty do the same.
• Perform and train staff in all store operations tasks, from register to stockroom.
• Maintain and execute cash-handling and register procedures.
• Ensure the integrity of payroll procedures and store scheduling.
• Delegate appropriately to ensure efficient store operations and develop team members.
• Coach and develop retail associates to meet store goals.
• Assist with recruitment, onboarding, training, and development of all staff.
• Identify, create, and manage the execution of store business plans that drive performance and maximize business opportunities.
• Analyze sales reports and data to determine business needs and partner in setting strategies to achieve goals.
• Build customer loyalty and grow and manage clientele.
• Maintain product knowledge and ensure this information is communicated to staff.
• Encourage and recognize opportunities for team selling.
• Understand and exemplify the rag & bone brand philosophy and lifestyle.
• Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends.
• Consistently act in accordance with rag & bone core values.
• Model and teach associates to support a positive, client-centric environment.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Qualifications

• At least 5 years of prior work experience in specialty retail, including 1+ years in a management role.
• The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
• The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required include close vision.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

At least 5 years of prior work experience in specialty retail, including 1+ years in a management role.

Benefits

Assistant Store Managers are eligible to participate in the rag & bone Bonus Program and incentive programs. Benefits include a clothing allowance, employee discount, commission eligibility, paid time off, medical, dental, vision and ancillary benefits, Calm membership and access to other wellness benefits, 401(k), and paid parental leave.

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.