Rado Technical Service Operations Manager
Join Rado in Lengnau, Switzerland, as a Technical Service Operations Manager. Lead and optimize technical service operations for a renowned luxury watch brand.
Overview
Rado, a distinguished brand renowned for its innovative design and high-tech materials, is part of the Swatch Group, the world's largest watchmaking group. The company is celebrated for its pioneering spirit and commitment to excellence, offering a dynamic environment for professionals passionate about luxury timepieces.
Role & Responsibilities
- Oversee the technical service operations to ensure efficiency and quality standards are met.
- Develop and implement strategic plans to enhance service delivery and customer satisfaction.
- Manage and lead a team of technical service professionals, providing guidance and support.
- Coordinate with cross-functional teams to optimize processes and resolve technical issues.
- Monitor performance metrics and prepare reports for senior management.
- Ensure compliance with industry regulations and company policies.
Qualifications
- Bachelor's degree in Engineering, Business Administration, or a related field.
- Proven experience in technical service management within the luxury goods sector.
- Strong leadership and team management skills.
- Excellent problem-solving and analytical abilities.
Skills
Experience
A minimum of 5 years of experience in a technical service management role, preferably within the luxury watch or related industry.
Education
Bachelor's degree in Engineering, Business Administration, or a related field.
Workplace
This position is based in Lengnau, Bern, Switzerland, within easy reach of Bern. The broader Bern area accounts for 36 active listings on Cerulean, 1 of which are new. In Switzerland as a whole, Cerulean currently features 770 open positions, with 25 posted this week.
Benefits
Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.
Culture
Rado fosters a culture of innovation and excellence, encouraging employees to push the boundaries of design and technology. The company values creativity, collaboration, and a commitment to quality, providing a supportive and inspiring environment for career growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.