Rado Senior Client Advisor
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Sep 21, 2026
About Rado
Rado is a distinguished Swiss watchmaker renowned for its pioneering mastery of high-tech ceramic, avant-garde design, and enduring commitment to innovation. Founded in Lengnau and now part of the Swatch Group, the Maison offers employees the opportunity to contribute to a brand where precision engineering meets refined aesthetics. As an employer, Rado values curiosity, craftsmanship, collaboration, and a forward-looking mindset, encouraging talent to challenge conventions while upholding the exacting standards of Swiss horology. Its international environment, design-led culture, and dedication to sustainable, high-performance materials make Rado an inspiring destination for professionals seeking to shape the future of contemporary luxury watchmaking.
Rado Senior Client Advisor in Melbourne, Australia. Luxury watch retail role at new Swiss boutique.
Role & Responsibilities
- Build genuine, lasting relationships with clients through exceptional service and thoughtful clientelling
- Lead by example in achieving and exceeding boutique sales targets
- Develop and maintain in-depth understanding of Rado's heritage, collections, materials and innovations
- Maintain the highest standards of boutique presentation and customer experience standards
- Support boutique operations including opening and closing procedures, stock counts and inventory management
- Organize and maintain product packaging, warranties, instruction booklets, visual merchandising materials and backup stock
- Support the Boutique Manager and contribute to a positive, high-performing team environment
- Provide feedback on team performance and identify opportunities for continuous improvement
- Participate in ongoing product, brand and E-Learning programs to develop expertise
Qualifications
- Previous experience in luxury retail, jewellery, watches, fashion or another premium client-focused environment
- Proven ability to build strong client relationships and deliver exceptional customer experiences
- Experience with visual merchandising and boutique operations
- Strong computer literacy, including proficiency in Microsoft Word and Excel
- Luxury watch industry knowledge or experience is highly regarded
Skills
Experience
Previous experience in luxury retail, jewellery, watches, fashion or another premium client-focused environment. Demonstrated track record of building strong client relationships and delivering exceptional customer experiences in a boutique or high-end retail setting.
Education
No specific educational qualifications are stated; secondary education is assumed as standard.
Workplace
The role is situated in Melbourne, Victoria, Australia.
Culture
Rado fosters a culture of Swiss precision, design innovation, and material expertise, where teams are encouraged to challenge conventions in watchmaking. As an employer, the brand values craftsmanship, collaboration, and a forward-looking mindset within an international environment shaped by quality and timeless aesthetics.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rado, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Luxury Retail Associate», «Client Relations Specialist», «Premium Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.