Rado Client Advisor
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 5, 2026
About Rado
Rado is a distinguished Swiss watchmaker renowned for its pioneering mastery of high-tech ceramic, avant-garde design, and enduring commitment to innovation. Founded in Lengnau and now part of the Swatch Group, the Maison offers employees the opportunity to contribute to a brand where precision engineering meets refined aesthetics. As an employer, Rado values curiosity, craftsmanship, collaboration, and a forward-looking mindset, encouraging talent to challenge conventions while upholding the exacting standards of Swiss horology. Its international environment, design-led culture, and dedication to sustainable, high-performance materials make Rado an inspiring destination for professionals seeking to shape the future of contemporary luxury watchmaking.
The full-time Client Advisor represents Rado in its first Australian retail boutique in Melbourne, delivering an exceptional boutique experience and building lasting client relationships. The role supports sales targets and boutique operations, maintains presentation standards and develops expertise in Rado’s collections, materials and innovations.
Role & Responsibilities
- Build genuine, lasting client relationships through exceptional service and thoughtful clienteling.
- Support the achievement and overachievement of boutique sales targets and KPIs.
- Develop in-depth knowledge of Rado’s heritage, collections, materials and innovations.
- Maintain high standards of boutique presentation and customer experience.
- Support boutique operations, including opening and closing, stock counts and inventory management.
- Organise and maintain product packaging, warranties, instruction booklets, visual merchandising materials and backup stock.
- Participate in ongoing product, brand and e-learning programmes to develop product and brand expertise.
- Represent and promote Rado authentically, professionally and enthusiastically as a brand ambassador.
Qualifications
- Previous experience in luxury retail, jewellery, watches, fashion or another premium, client-focused environment.
- Demonstrated ability to build strong client relationships and deliver exceptional customer experiences.
- Excellent communication, organisational and time-management skills.
- A strong commercial mindset, energy, initiative and drive.
- Flexibility to work retail trading hours, including weekends.
- Luxury watch industry knowledge or experience is highly regarded but not essential.
- Passion and presence to represent Rado with authenticity, professionalism and enthusiasm.
Skills
Experience
Previous experience in luxury retail, jewellery, watches, fashion or another premium client-focused environment; luxury watch industry experience is highly regarded but not essential.
Workplace
This position is based in Melbourne, Victoria, Australia.
Culture
Rado fosters a culture of Swiss precision, design innovation, and material expertise, where teams are encouraged to challenge conventions in watchmaking. As an employer, the brand values craftsmanship, collaboration, and a forward-looking mindset within an international environment shaped by quality and timeless aesthetics.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rado, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Associate», «Luxury Retail Associate», «Watch Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.