Rado Boutique Manager

About Rado

Rado is a distinguished Swiss watchmaker renowned for its pioneering mastery of high-tech ceramic, avant-garde design, and enduring commitment to innovation. Founded in Lengnau and now part of the Swatch Group, the Maison offers employees the opportunity to contribute to a brand where precision engineering meets refined aesthetics. As an employer, Rado values curiosity, craftsmanship, collaboration, and a forward-looking mindset, encouraging talent to challenge conventions while upholding the exacting standards of Swiss horology. Its international environment, design-led culture, and dedication to sustainable, high-performance materials make Rado an inspiring destination for professionals seeking to shape the future of contemporary luxury watchmaking.

Role & Responsibilities

• Manage the assigned shop and oversee its daily operations, including customer service, staff, stock, merchandising, brand presence and sales turnover.
• Conduct daily store and stock checks to maintain brand presentation and inventory accuracy.
• Coordinate sales staff schedules.
• Achieve the monthly sales budget.
• Maintain a clean store.
• Prepare daily and monthly sales reports, monthly stock reports, expense reimbursements, credit card slip submissions and other required documents for head office.
• Operate the POS system and reconcile daily credit card, cash and deposit transactions with sales turnover.
• Monitor and review stock levels in light of customer needs and trends, and advise the Retail Manager on opportunities to increase sales.
• Audit stock management daily, including merchandise receipts, transfers and sales.
• Manage customer reservations and waiting lists for unavailable products.
• Motivate and encourage staff, ensure Customer Service Officers deliver high service standards, and lead the team with discipline and integrity.
• Collaborate with the Retail Manager on internal training and coaching programmes covering selling skills, products, customer service, marketing and competitions.
• Evaluate sales performance daily and motivate sales staff in line with the Retail Manager’s guidelines.
• Communicate clear directions and expectations to the team from the back office.
• Provide the Retail Manager with reviews and updates on store and staff management matters, and discuss suggestions to improve store operations.
• Handle customer complaints effectively and develop customer loyalty, building regular customers who may become VIPs.
• Brainstorm and support the Retail Manager on in-store promotions and other CRM initiatives and programmes.
• Ensure window displays are properly presented and refreshed as needed.
• Prepare weekly reports and monthly presentations for internal and external use.
• Submit monthly sales reports to the Brand Manager and headquarters.

Qualifications

• Bachelor’s degree or higher in a related field.
• At least 1 year of experience in retail sales operations; passion for watches and experience with a fast-moving goods or products company are preferred.
• Leadership style, service-minded approach, sales orientation and ability to handle multiple tasks.
• Excellent communication and interpersonal skills.
• Excellent command of English; any other language is an asset.
• Strong sales and negotiation skills.
• Ability to understand and present technical details.
• Proficiency in using POS systems and handling transactions.
• Computer literacy and knowledge of Microsoft Office software.

Skills

Experience

At least 1 year in retail sales operations; experience with a fast-moving goods or products company is preferred.

Education

Bachelor’s degree or higher in a related field.

Culture

Rado fosters a culture of Swiss precision, design innovation, and material expertise, where teams are encouraged to challenge conventions in watchmaking. As an employer, the brand values craftsmanship, collaboration, and a forward-looking mindset within an international environment shaped by quality and timeless aesthetics.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.