Rabanne Head of Retail Excellence, Southeast Asia
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Posted
- Apr 29, 2026
About Rabanne
Puig is a global fashion and fragrance house that manages a portfolio of heritage and contemporary maisons across perfumes, cosmetics and fashion. The organisation combines creative brand stewardship with commercial rigor and operates through regional and local teams to grow luxury and selective retail businesses worldwide.
Puig seeks Head of Retail Excellence, Southeast Asia in Singapore to lead retail standards, CX and store performance across its luxury maisons.
Role & Responsibilities
- Define and deploy a unified retail excellence roadmap for Southeast Asia, setting standards for customer experience, store operations, visual merchandising and omnichannel alignment across assigned brands.
- Lead regional retail transformation initiatives: audits, mystery shopping, KPI frameworks, action plans and continuous improvement programmes to elevate store performance and conversion.
- Design and implement training curricula for store managers and sales teams — including onboarding, advanced selling, clienteling and leadership development — and measure behavioural and commercial impact.
- Partner with commercial, marketing, product, visual merchandising and supply chain teams to ensure store-level readiness for launches, seasonal campaigns, remodels and openings.
- Establish and monitor retail governance: operational SOPs, merchandising directives, retail P&L levers, inventory discipline and compliance across markets.
- Coach and mentor retail leadership across markets; recruit and develop regional talent pipelines and best-practice communities.
- Own regular performance reporting to regional leadership, translating insights into prioritized interventions and resource plans.
Qualifications
- Proven track record leading retail excellence, retail operations or retail transformation in the luxury or premium fashion & fragrance sector at a regional level.
- Demonstrable experience in Southeast Asian markets, with ability to operate across multiple cultures and market maturities.
- Strong commercial acumen with experience driving store KPIs, conversion, average transaction value and retail P&L levers.
- Excellent stakeholder management: experience influencing cross-functional partners and senior leadership.
- Superior communication skills in English; additional regional languages an advantage.
Skills
Experience
Typically 10+ years in luxury or premium retail with substantial multi-market responsibility and at least 5 years in regional or senior leadership roles focused on retail operations, excellence or transformation.
Education
Bachelor's degree in Business, Retail Management, Marketing or a related field; MBA or advanced qualification preferred but not required.
Workplace
The role is situated in Singapore, Central, Singapore.
Culture
Puig blends entrepreneurial creativity with a rigorous commercial mindset, fostering collaboration between brand, retail and regional teams. The organisation values heritage brand stewardship, innovation in customer experience and development of internal talent within an international, fast-paced environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rabanne, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Retail Excellence Director, Southeast Asia», «Head of Retail Operations & Standards, Southeast Asia», «Regional Retail Performance Lead, Southeast Asia», «Retail Quality & Training Director, SEA», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.