Qeelin Assistant Retail Training Manager
Join Qeelin in Shanghai as an Assistant Retail Training Manager. Drive retail excellence and enhance client engagement in the luxury fashion industry.
Overview
Qeelin is a distinguished luxury jewelry brand, renowned for its exquisite craftsmanship and contemporary designs. As part of a prestigious conglomerate, Qeelin offers a dynamic and innovative work environment, fostering creativity and excellence. The brand is committed to nurturing talent and providing opportunities for professional growth within the luxury fashion industry.
Role & Responsibilities
- Assist in the development and implementation of retail excellence initiatives and special projects in Mainland China.
- Ensure adherence to brand guidelines to maintain consistency in brand image and service standards.
- Oversee customer-centric initiatives to drive growth, profitability, and customer satisfaction.
- Analyze KPIs to enhance client engagement and sales performance, ensuring training materials are up-to-date and effective.
- Facilitate training courses and conduct follow-ups to ensure the learning process is completed.
- Lead the implementation of retail digital tools for sales and clienteling, ensuring full utilization.
- Plan and complete induction sessions for new hires in retail and office roles.
- Collaborate with the retail team to develop action plans for achieving sales objectives.
- Identify training needs and create agile training programs in partnership with the retail team.
- Gain and share knowledge of competitor brands to enhance brand positioning.
- Manage administrative tasks for the training team, including payment processing and logistics.
- Support CRM events to enhance client engagement and showcase the brand image.
Qualifications
- Proven experience in retail training or retail management within the luxury sector.
- Strong analytical skills with the ability to interpret KPIs and implement strategic actions.
- Excellent communication and presentation skills.
- Proficiency in digital tools and platforms related to retail and clienteling.
Skills
Experience
A minimum of 3-5 years of experience in retail training or management within the luxury fashion industry is required.
Education
Bachelor's degree in Business, Marketing, or a related field is preferred.
Workplace
This position is based in Shanghai, Shanghai, China. Cerulean lists 414 open roles in Shanghai, including 17 posted recently. The broader Shanghai area accounts for 440 active listings on Cerulean, 18 of which are new. In China as a whole, Cerulean currently features 1.773 open positions, with 30 posted this week.
Benefits
Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.
Culture
Qeelin fosters a culture of innovation and excellence, encouraging creativity and collaboration among its employees. The brand values diversity and inclusivity, providing a supportive environment where talent can thrive and contribute to the brand's success.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.