Qeelin Assistant Retail Training Manager

About Qeelin

Qeelin is a distinctive fine jewellery maison that bridges Chinese cultural symbolism with contemporary French craftsmanship. Founded in 2004 and part of Kering since 2013, the brand is celebrated for transforming auspicious motifs, such as the iconic Wulu gourd, into refined, playful creations with international appeal. As an employer, Qeelin offers a dynamic environment where heritage, artistry and innovation meet, attracting talents passionate about storytelling, precision and modern luxury. Its teams contribute to a growing global maison that values creativity, cultural depth and excellence, while benefiting from the standards, resources and responsible vision of one of the world’s leading luxury groups.

Role & Responsibilities

• Develop, coordinate, and deliver training projects and programs for store staff across APAC and international directly operated store markets, excluding Mainland China, as well as wholesale partners.
• Support the development of in-house training content, deliver training programs, provide in-store coaching, and assist with ad hoc training activities.
• Design and deliver onboarding, newness, monthly learning projects, and refresher programs.
• Strengthen storytelling in brand and product presentations through training and in-store coaching.
• Monitor Mystery Shopper Program results and follow up with store managers on action plans.
• Improve customer service by revamping the customer journey.
• Strengthen frontline teams’ CRM mindset and skills to drive local sales.
• Work with the International Training Manager to plan the annual training budget.
• Plan the local annual training calendar in line with company business direction.
• Prepare the monthly training calendar and maintain up-to-date training records.
• Prepare training notes for all newness training and update program content as needed.
• Translate training materials and prepare post-training tools.
• Coordinate and deliver monthly or quarterly onboarding and refresher initiatives covering selling techniques such as icebreakers, questioning techniques, and handling objections.
• Support company-led special projects and ad hoc events, such as high jewelry events.
• Spend 50–60% of working time in stores providing service coaching.

Qualifications

• Bachelor’s degree.
• 5–7 years of hands-on retail training experience, including training design, delivery, and field coaching, with at least 2 years in luxury retail.
• Exposure to the luxury jewelry sector is an advantage.
• Professional certifications in Learning & Development, Facilitation, or Coaching are preferred.
• Reliable team player, accountable for delivering results and ready to support the team.
• Passion for inspiring people, leading, and coaching.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Office applications.
• Fluent spoken and written English and Cantonese; good command of Mandarin.

Skills

Experience

5–7 years of hands-on retail training experience, including training design, delivery, and field coaching, with at least 2 years in luxury retail.

Education

Bachelor’s degree.

Culture

Qeelin offers a creative and international workplace where Chinese cultural heritage, contemporary design, and fine jewelry craftsmanship come together. As part of the Kering group, the brand fosters an environment that values innovation, excellence, collaboration, and a deep respect for artistry and meaningful storytelling.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.