PVH Senior Manager, Monitoring and Observability

About PVH

PVH is a global fashion group with a distinguished heritage, best known for shaping iconic brands such as Calvin Klein and Tommy Hilfiger. As an employer, PVH offers a dynamic, international environment where creativity, commercial excellence, and responsible growth converge. The company values collaboration, inclusion, and forward-thinking talent, encouraging teams to challenge convention while honoring the cultural relevance of its brands. With opportunities spanning design, merchandising, retail, digital, supply chain, and corporate functions, PVH provides employees with the scale of a global enterprise and the energy of a brand-led organization committed to innovation, sustainability, and enduring consumer connection.

Role & Responsibilities

• Plan, engineer and implement robust, cost-effective IT monitoring and observability capabilities using new technologies.
• Partner with business stakeholders to design, engineer and deliver technology solutions across production and pre-production environments.
• Identify where existing capabilities and processes need to change and where new ones are required to meet future business demands.
• Generate, assess and improve alerts, focusing on proactive alerting and self-healing.
• Build service management and event correlation capabilities to move from isolated alerts to predictive service impact analysis.
• Partner with operations teams and strategic partners to design and implement integrations across processes and tools, including detailed rules and procedures for identifying and resolving incidents within the area of responsibility.
• Maintain and improve team standards and promote good practice to ensure quality and consistency across the monitoring environment.
• Develop and maintain technical documentation covering monitoring and observability configuration, mapping, processes and service records.
• Research monitoring and observability products, services and standards to stay abreast of developments in enterprise monitoring tools.
• Engineer and manage monitoring and observability capabilities and automated remediation solutions across PVH's IT landscape.
• Plan, install, maintain, configure, tune performance, document and support enterprise monitoring and observability software and hardware.
• Provide technical direction for design, process improvement, planning, operations, service, maintenance, evaluation and testing in a multi-user information systems environment.
• Oversee systems, utility and vulnerability monitoring and observability; evaluate software and hardware; recommend and assess system hardware, software service packs, release levels and configurations; review log reports and complete recommendations based on findings.
• Train technical staff, maintain technical software and hardware documentation, and provide day-to-day direction and assistance for enterprise IT monitoring across applications, infrastructure, Layer 3 networking, virtualization, storage and systems administration for on-premises, cloud and hybrid platforms.
• Lead enterprise monitoring and observability standards and implement proactive management mechanisms, systems, policies and procedures.
• Recommend system evaluations and testing to executives and report findings.
• Develop and deploy modern fault, performance and capacity alarm management systems and work with event correlation platforms for large organizations.

Qualifications

• Eight to ten years of experience designing and implementing global, multi-platform enterprise monitoring and observability solutions.
• Strong knowledge of Linux and Windows Server operating systems.
• Proven understanding of scripting languages, including Python, JavaScript and PowerShell, for task automation and data analysis.
• Proficiency in REST API and JSON usage, as well as web services.
• Understanding of commercial and open-source monitoring and observability tools, such as SCOM, APM tools, log management tools and Manager of Managers (MoM).
• Experience with SQL and the ability to write queries to efficiently extract data from relational databases.
• In-depth knowledge of architecture, technical solutions and project management methodologies.
• Bachelor's degree in Computer Science, Enterprise Architecture, Information Systems or a related field.
• Ability to use logs to solve complex issues.
• Ability to interact effectively at all organizational levels, with a strong customer, quality and results orientation.
• Ability to articulate complex ideas, communicate exceptionally well in writing and verbally, and deliver excellent presentations.
• Strong interpersonal skills to support management and problem-solving responsibilities.
• Excellent judgment and discretion; ability to manage multiple priorities simultaneously and meet deadlines in high-pressure situations.
• Comfort with ambiguity and ability to facilitate discussions to explore the best possible solutions.
• Ability to work independently and collaboratively with a team.
• Flexibility to work with global teams during their respective time zones.

Skills

Experience

Eight to ten years designing and implementing global, multi-platform enterprise monitoring and observability solutions.

Education

Bachelor's degree in Computer Science, Enterprise Architecture, Information Systems or a related field.

Culture

PVH fosters a dynamic, inclusive workplace where associates are encouraged to bring their authentic selves while shaping some of the world’s most recognized fashion brands. The company emphasizes collaboration, innovation, and accountability, offering a global environment that supports career growth and responsible business practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.