PVH Senior IT Manager, Infrastructure & Operations

About PVH

PVH is a global fashion group with a distinguished heritage, best known for shaping iconic brands such as Calvin Klein and Tommy Hilfiger. As an employer, PVH offers a dynamic, international environment where creativity, commercial excellence, and responsible growth converge. The company values collaboration, inclusion, and forward-thinking talent, encouraging teams to challenge convention while honoring the cultural relevance of its brands. With opportunities spanning design, merchandising, retail, digital, supply chain, and corporate functions, PVH provides employees with the scale of a global enterprise and the energy of a brand-led organization committed to innovation, sustainability, and enduring consumer connection.

PVH seeks a Senior IT Manager to oversee Information Technology operations across the EMEA Southwest region, covering France, Belgium, Luxembourg, Spain, and Portugal. Reporting to the IT Director, this role coordinates reliable IT service delivery across office and retail locations, manages vendor performance against SLAs, oversees regional project implementation, and ensures alignment with global IT standards. The position serves as the senior regional interface between local business teams and global IT, with particular responsibility for retail store lifecycle IT readiness, budget management, and continuous service improvement.

Role & Responsibilities

• Ensure reliable IT operations across EMEA Southwest by monitoring service performance, identifying recurring issues, and coordinating corrective actions with service owners and delivery teams
• Coordinate IT readiness for new store openings, temporary stores, refurbishments, relocations, and closures across the region, aligning business requirements, global standards, vendors, budgets, and timelines
• Partner with local and regional stakeholders to translate business needs into clear IT demand, assess impact and urgency, and represent prioritized requirements through the global demand process
• Lead regional IT projects and local rollouts of global initiatives, managing scope, timelines, budgets, risks, operational readiness, and stakeholder communication
• Manage regional vendor performance against agreed SLAs and KPIs, drive remediation of underperformance, and address service gaps
• Own the full regional IT budget lifecycle, including annual planning, forecasting, allocation, spend monitoring, variance management, and identification of cost-efficiency opportunities
• Implement global IT policies, security requirements, standards, and operating procedures across the region; maintain regional documentation and promote harmonization of approved solutions
• Use service metrics, incident trends, user feedback, and vendor data to reduce recurring issues and improve service quality, efficiency, and user experience

Qualifications

• Bachelor's degree in IT, Computer Science, or a related field, or equivalent relevant professional experience
• 5+ years of progressive experience in regional IT operations or IT service management, including responsibility for service performance, vendors, budgets, and stakeholders
• Strong working knowledge of IT infrastructure, systems, networks, and security best practices
• Experience leading regional IT projects and local implementations of global technology initiatives
• Ability to use data and KPIs to optimize services and deliver measurable results
• Experience working in global, fast-paced, and multicultural environments
• Strong communication, influencing, and stakeholder management skills, with ability to lead across teams without direct authority
• Proactive problem-solving skills and ability to manage complexity and change
• Experience managing budgets and identifying cost-efficiency opportunities
• Commitment to high-quality service delivery and cross-team collaboration
• Fluency in French and English; Spanish language skills are a plus

Skills

Experience

5+ years of progressive experience in regional IT operations or IT service management, including responsibility for service performance, vendors, budgets, and stakeholder management. Experience coordinating IT delivery in a multi-site retail environment is preferred. Demonstrated success leading regional IT projects and implementing global technology initiatives in fast-paced, multicultural business environments.

Education

Bachelor's degree in IT, Computer Science, or a related field, or equivalent relevant professional experience.

Culture

PVH fosters a dynamic, inclusive workplace where associates are encouraged to bring their authentic selves while shaping some of the world’s most recognized fashion brands. The company emphasizes collaboration, innovation, and accountability, offering a global environment that supports career growth and responsible business practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.