PVH Lead Sales Associate

About PVH

PVH is a global fashion group with a distinguished heritage, best known for shaping iconic brands such as Calvin Klein and Tommy Hilfiger. As an employer, PVH offers a dynamic, international environment where creativity, commercial excellence, and responsible growth converge. The company values collaboration, inclusion, and forward-thinking talent, encouraging teams to challenge convention while honoring the cultural relevance of its brands. With opportunities spanning design, merchandising, retail, digital, supply chain, and corporate functions, PVH provides employees with the scale of a global enterprise and the energy of a brand-led organization committed to innovation, sustainability, and enduring consumer connection.

The Lead Sales Associate sells and promotes TOMMY HILFIGER merchandise while delivering customer service, supporting sales growth and carrying out cash, loss-prevention, operational and visual merchandising duties. This full-time role includes rotating schedules, night shifts, weekends and holidays.

Role & Responsibilities

• Sell and promote TOMMY HILFIGER merchandise in accordance with customer service standards, maximizing sales potential.
• Deliver consistent customer service, acknowledge each customer in the assigned zone, prioritize customers over other tasks and foster a positive, fair and consistent store experience.
• Build a repeat customer base through effective customer data capture and service.
• Maintain strong knowledge of products, promotions and special events to support effective selling.
• Keep merchandise replenished and appropriately presented on the sales floor; comply with visual standards, execute markdowns and re-merchandise as needed, and maintain fixtures, hardware, organization and cleanliness.
• Maintain the store's distinctive visual presentation and ensure it is impeccably maintained.
• Follow operational policies and procedures, including opening and closing checklist duties, and ensure the store is ready for business.
• Apply loss-prevention procedures, monitor the sales floor and stockroom, minimize shortages and report unusual internal or external activity to management.
• Process register transactions, including refunds, exchanges, associate sales, post-voids, store credits, sale sends, gift cards and cash pulls.
• Reconcile payment media when requested, including counting register tills, counting down tills, conducting secondary verification of safe cash funds and auditing registers between cashiers.
• Demonstrate awareness of store sales plans and results, as well as individual contributions to business results.
• Manage time and prioritize tasks; communicate effectively in writing and verbally.
• Attend Take 5 and staff meetings as required.
• Represent the TOMMY HILFIGER image through personal and professional appearance, and demonstrate professional conduct.
• Work rotating hours as assigned, adapt schedules to the needs of the position, and work night shifts, weekends and holidays.
• Communicate concerns to management, support management decisions and maintain respectful relationships with peers, staff and supervisors.
• Assist in developing Sales Associates and build energy and excitement around shared goals and values while acting with integrity.

Qualifications

• Able to lift a minimum of 40 pounds and stand for extended periods.
• Flexible to work rotating hours, night shifts, weekends and holidays.

Skills

Workplace

Compensation

The base compensation for this position ranges from CAD 18.60 to CAD 20.93 per hour.

Benefits

Medical, vision, dental and life insurance; RRSP and TFSA plans; company-paid holidays, paid time off, seasonal hours and flexible work schedules; wellbeing tools and programs; tuition reimbursement; and associate discounts at company outlets and e-commerce sites. Eligibility depends on employment status, location and length of employment.

Culture

PVH fosters a dynamic, inclusive workplace where associates are encouraged to bring their authentic selves while shaping some of the world’s most recognized fashion brands. The company emphasizes collaboration, innovation, and accountability, offering a global environment that supports career growth and responsible business practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.