Tommy Hilfiger Lead Sales Associate

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Role & Responsibilities

• Sell and promote TOMMY HILFIGER merchandise in accordance with customer service standards, maximizing sales potential.
• Deliver consistent customer service, acknowledge each customer in the assigned zone, prioritize customers over other tasks and foster a positive, fair and consistent store experience.
• Build a repeat customer base through effective customer data capture and service.
• Maintain strong knowledge of products, promotions and special events to support effective selling.
• Keep merchandise replenished and appropriately presented on the sales floor; comply with visual standards, execute markdowns and re-merchandise as needed, and maintain fixtures, hardware, organization and cleanliness.
• Maintain the store's distinctive visual presentation and ensure it is impeccably maintained.
• Follow operational policies and procedures, including opening and closing checklist duties, and ensure the store is ready for business.
• Apply loss-prevention procedures, monitor the sales floor and stockroom, minimize shortages and report unusual internal or external activity to management.
• Process register transactions, including refunds, exchanges, associate sales, post-voids, store credits, sale sends, gift cards and cash pulls.
• Reconcile payment media when requested, including counting register tills, counting down tills, conducting secondary verification of safe cash funds and auditing registers between cashiers.
• Demonstrate awareness of store sales plans and results, as well as individual contributions to business results.
• Manage time and prioritize tasks; communicate effectively in writing and verbally.
• Attend Take 5 and staff meetings as required.
• Represent the TOMMY HILFIGER image through personal and professional appearance, and demonstrate professional conduct.
• Work rotating hours as assigned, adapt schedules to the needs of the position, and work night shifts, weekends and holidays.
• Communicate concerns to management, support management decisions and maintain respectful relationships with peers, staff and supervisors.
• Assist in developing Sales Associates and build energy and excitement around shared goals and values while acting with integrity.

Qualifications

• Able to lift a minimum of 40 pounds and stand for extended periods.
• Flexible to work rotating hours, night shifts, weekends and holidays.

Skills

Compensation

The base compensation for this position ranges from CAD 18.60 to CAD 20.93 per hour.

Benefits

Medical, vision, dental and life insurance; RRSP and TFSA plans; company-paid holidays, paid time off, seasonal hours and flexible work schedules; wellbeing tools and programs; tuition reimbursement; and associate discounts at company outlets and e-commerce sites. Eligibility depends on employment status, location and length of employment.

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.