- Location
- 300 Taylor Road, Suite #A4 (View map)Niagara-on-the-Lake, ON L0S 1J0Canada
- Employment
- Part-Time
- Seniority
- Junior
- Compensation
- $18.60–20.93/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger seeks a Lead Sales Associate to drive sales and deliver exceptional customer service in a retail environment. The role combines front-of-house sales execution with operational responsibilities including cash handling, loss prevention, visual merchandising, and opening/closing procedures. The Lead Associate reports to Store Management and represents the brand through professional appearance and conduct.
Role & Responsibilities
- Generate sales through adherence to Tommy Hilfiger Customer Service Standards and effective product knowledge communication
- Maintain zone coverage on the sales floor, acknowledging customers promptly and prioritizing customer engagement over assigned tasks
- Execute opening and closing checklists, ensuring the store is retail-ready and properly secured
- Operate all point-of-sale register transactions including refunds, exchanges, gift card sales, and cash reconciliation
- Replenish merchandise to appropriate levels and ensure visual presentation compliance with brand standards
- Perform loss prevention surveillance of sales floor and stockroom, reporting unusual activity to management
- Lift merchandise and materials weighing up to 40 pounds and maintain ability to stand for extended periods
- Execute markdowns, re-merchandising, and store organization as directed
- Participate in staff meetings, Take 5 briefings, and other scheduled training sessions
- Develop and mentor Sales Associates as part of leadership responsibilities
- Support all company policies, procedures, and management decisions with professional integrity
Qualifications
- Ability to lift and carry minimum 40 pounds regularly
- Physical capability to stand for extended periods during shifts
- Proficiency in point-of-sale systems and cash handling
- Strong product knowledge and brand representation abilities
- Flexibility to work rotating hours including nights, weekends, and holidays
Skills
Experience
Retail sales or customer service experience in a luxury or lifestyle retail environment is preferred.
Education
High school diploma or equivalent is preferred.
Workplace
The role is situated in Niagara-on-the-Lake, Ontario, Canada — conveniently close to Toronto.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 18.60 to CAD 20.93 per hour.
Benefits
Medical insurance, vision insurance, dental insurance, life insurance, RRSP and TFSA retirement plans, company-paid holidays, paid time off, flexible work schedules, wellbeing programs and tools, tuition reimbursement through scholarship education program, associate discount on company merchandise.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Retail Associate», «Senior Sales Associate», «Lead Customer Service Associate», «Floor Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.