- Address
- 1007, Rue du Marché-Central, Suite B1, Montreal, QC H4N 1J8 View map
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger, a globally recognized lifestyle brand owned by PVH Corp., seeks a passionate Floor Supervisor to lead retail operations at a Montreal location. The role combines hands-on sales leadership with key-holder responsibilities, requiring the successful candidate to drive daily sales targets, open and close the store, mentor associates in real time, and cultivate an inclusive, motivating work environment. This position serves as a critical management role supporting the store manager in delivering exceptional in-store experiences whilst upholding the brand's iconic standards.
Role & Responsibilities
- Drive daily sales targets and lead a team of associates in delivering outstanding customer experiences
- Open and close the store, performing end-of-day cash handling and operational procedures
- Mentor and guide sales associates in real time, modelling best practices and brand values
- Manage inventory processing, merchandise replenishment, and stock rotation on the sales floor
- Embody and promote Tommy Hilfiger's brand vision, campaigns, and product launches to customers
- Support store management in maintaining visual merchandising standards and operational excellence
- Lead by example in problem-solving and address customer concerns with professionalism
- Maintain compliance with company policies and health and safety protocols
Qualifications
- Proven experience in a team leader or key-holder role within retail or hospitality
- Demonstrated ability to lead by example and motivate a diverse team
- Strong customer service orientation and ability to engage customers authentically
- Excellent organizational and time management skills
- Physical capability to walk, stand, bend, reach, and squat for extended periods and lift up to 20 pounds
- Basic English language proficiency for communication with US-based partners and management
- Passion for luxury fashion and the Tommy Hilfiger brand aesthetic
Skills
Experience
Previous experience in a team lead or key-holder capacity in retail, preferably within fashion or luxury sectors. The candidate should demonstrate a track record of fostering inclusive team environments and achieving sales goals.
Education
High school diploma or equivalent; further retail management or hospitality training is advantageous but not required.
Workplace
This position is based in Montreal, Quebec, Canada.
Benefits
Flexible work schedules including evening, weekend, and holiday availability; competitive salary; employee discount up to 75%; professional training and development; registered retirement savings plan (RRSP); comprehensive health and dental coverage; vision insurance; life insurance; health and wellness resources and programs; tuition reimbursement for eligible continuing education; paid company holidays and paid time off; access to warehouse shop sales and e-commerce discounts.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Leader», «Store Operations Supervisor», «Retail Floor Manager», «Customer Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.